Strategic Customer Value Proposition Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

About DBS Bank (Hong Kong) Limited

As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers realise their dreams and aspirations. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we offer financial solutions tailored to every life stage.

Responsibilities:

  • We seek an experienced professional to conduct in-depth research and analysis to understand the needs, preferences, and pain points of our affluent customers.
  • Collaborate with product, marketing, and customer experience teams to design innovative solutions that address evolving customer needs.
  • Drive the implementation of the customer value proposition across all touchpoints, ensuring seamless integration and consistent delivery.
  • Monitor and analyse performance, identifying areas for improvement and implementing data-driven enhancements to drive customer satisfaction and business growth.
  • Partner with segment leadership to develop strategic roadmaps and execute initiatives that strengthen our position as the preferred wealth management provider.
  • Represent the segment in cross-functional projects and collaborate with stakeholders to ensure alignment and seamless delivery.

Requirements:

  • Minimum 5-7 years of experience in wealth management or a related field.
  • Strong understanding of the affluent customer segment and their evolving needs.
  • Proven track record in developing and implementing successful customer value propositions.
  • Excellent analytical and problem-solving skills, with the ability to derive insights from data.
  • Collaborative mindset and ability to work effectively across teams.
  • Strong communication and stakeholder management skills.
  • Passion for innovation and delivering exceptional customer experiences.
  • Candidate with less experience will be considered as Senior Associate.


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