Deputy Director of Client Relationships

3 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

HSBC Life is committed to providing world-class insurance products and services to our clients throughout the Asia-Pacific Region. As a key member of our team, the successful candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Responsibilities
  1. Handle and resolve customer complaints from various channels, strictly adhering to internal and external requirements.
  2. Investigate the root cause of complaints and suggest remedial actions to improve processes and accelerate customer experience.
  3. Liaise with internal and external parties to thoroughly investigate complaints and propose resolutions to settle issues.
  4. Conduct service quality assessments and provide training/coaching to maintain high service standards.
  5. Support the review of internal complaint handling guidelines and procedures.

We are seeking a highly skilled and experienced professional to join our team as a Customer Relations Deputy Director. If you have a strong sense of customer focus and a proven track record of delivering excellent results, we encourage you to apply for this exciting opportunity.



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