Complaint Resolution Expert

About the JobThis Senior Customer Service Leader position is a critical role in our organization. The successful candidate will be responsible for leading and monitoring the performance of our Customer Care Team, ensuring that we deliver exceptional customer experiences.Main Responsibilities:Lead and Monitor Customer Care Team PerformanceDevelop...

Job OverviewPCCW Solutions is looking for a skilled Customer Complaint Lead to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your primary focus will be on:Leading a team responsible for investigating and resolving customer complaints related to eMPF.Developing and implementing processes to...

About the PositionPCCW Solutions is seeking a highly skilled Dispute Resolution Manager to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your key responsibilities will include:Leadership of a team responsible for investigating and resolving customer complaints related to eMPF.Development...

Career OverviewWe are seeking an experienced Customer Complaints Support Officer to join our team. As a key member of our complaints handling process, you will be responsible for resolving customer disputes in a fair and timely manner.Key Responsibilities:Support Customer Relations Manager or Senior Customer Relations Manager to handle customer complaints...

We are seeking an accomplished Dispute Resolution Expert to join our reputable Litigation team in Hong Kong. Our client has a strong international presence and an excellent client portfolio, handling complex corporate and commercial disputes under BVI, Cayman, and Bermuda law.This opportunity would suit someone looking to progress in their career and be...

About the RoleWe are seeking a seasoned Senior Legal Counsel/Expert to handle overseas litigation, arbitration, and other dispute resolution related to our business.Main ResponsibilitiesHandle overseas litigation, arbitration, and other dispute resolution related to the business.Deal with inquiries, investigations, and complaints from overseas regulatory...

Job DescriptionWe are seeking a highly skilled Pension Product Specialist to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your key responsibilities will include:Oversight of thorough investigations into customer complaints related to eMPF.Development and implementation of processes to...

Key Responsibilities:Support Service Centre operations, providing timely and effective resolution of incidents and requestsPerform day-to-day activities, including analytic oversight into Incident Management and Request Fulfilment processesCoordinate IT procurement and service request delivery, driving continuous improvement initiatives to boost efficiency...

Role IntroductionThis role is responsible for delivering excellent technical/non-technical support on global internal customers with outstanding customer service, satisfaction, and timeliness within the organization's service level targets.Key ResponsibilitiesSupport Service Centre activities on a scheduled 7x24 shift roster (including Saturday, Sunday and...

About the RoleThis is an exciting opportunity to join Dah Sing Bank as a Phone Banking Expert, where you will play a key role in delivering exceptional customer service and support to our clients.Main ResponsibilitiesCustomer Interactions: Engage with customers via phone, responding to their queries and resolving any issues in a timely and professional...

As a key member of our team at HSBC, the successful candidate will be responsible for delivering exceptional customer service and ensuring that our clients feel valued and supported. We are seeking a highly skilled and experienced professional to join our team as a Customer Relations Deputy Director, who can take ownership and accountability for resolving...

Our team at HSBC is dedicated to delivering exceptional customer service and ensuring that our clients feel valued and supported. As a key member of our team, the successful candidate will be responsible for handling and resolving customer complaints in a timely and efficient manner.Key ResponsibilitiesInvestigate customer complaints and identify root...

HSBC Life is committed to providing world-class insurance products and services to our clients throughout the Asia-Pacific Region. As a key member of our team, the successful candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.ResponsibilitiesHandle and resolve customer...

At HSBC, we pride ourselves on being a dynamic and innovative workplace, offering a world of opportunities to develop your career in a high-profile growing business segment. As a key member of our team, the successful candidate will be responsible for building strong relationships with our clients, ensuring their needs are met and exceeded.Main...

Job DescriptionWe are seeking an experienced Accounts Payable Expert to join our team in Hong Kong. The ideal candidate will have a strong background in finance and accounting, with expertise in accounts payable and compliance.In this role, you will be responsible for managing the company's payables, ensuring that all invoices are processed accurately and on...

Job OverviewWe are seeking a highly skilled Global Procurement Expert to join our team at BoF Careers. In this role, you will play a pivotal part in driving efficient procurement operations and providing valuable insights through data analysis.The ideal candidate will have a strong background in category management, supplier onboarding, and contract...

**About Our Client**HARBRIDGE PARTNERS is a renowned recruitment agency providing top talent to the financial industry.**Job Overview**We are seeking an experienced In-House Litigation Lawyer to join our client's Legal Department. This is a new headcount, offering a unique opportunity for a talented professional to make a significant...

About the Role We are looking for an IT Service Delivery Expert to join our team. The successful candidate will be responsible for delivering high-quality IT services to our internal users. Key Responsibilities: Provide expert-level technical support for various software applications and hardware platforms. Ensure prompt resolution of technical issues and...

About This OpportunityThis is an exciting opportunity to join Dah Sing Bank as a Customer Service Representative, where you will play a key role in delivering exceptional customer service and support to our clients.Main ResponsibilitiesCustomer Interactions: Engage with customers, responding to their queries and resolving any issues in a timely and...

Job Title: Identity Management ExpertAbout the Role:We are seeking a highly skilled Identity Management Expert to join our team at Links International. As an Identity Management Expert, you will be responsible for administering directory services, designing and maintaining infrastructure, and managing user identities and access privileges.Key...