Global Customer Resolution Expert
7 days ago
Role Introduction
This role is responsible for delivering excellent technical/non-technical support on global internal customers with outstanding customer service, satisfaction, and timeliness within the organization's service level targets.
Key Responsibilities
- Support Service Centre activities on a scheduled 7x24 shift roster (including Saturday, Sunday and Public Holiday) with days-off as compensation.
- Provide analytical oversight into Incident Management and Request Fulfilment processes and procedures to ensure that a high-quality service is provided to global internal customers.
- Perform the day-to-day activities of Service Centre via multi-channels requests, but not limited to phones, web chat, e-forms, emails, face-to-face, to ensure:
- Incidents are resolved at first contact or escalated timely to appropriate support parties.
- Requests are fulfilled at first contact or dispatched timely to appropriate fulfilment parties.
- Outstanding incidents and requests are monitored and further escalated in case of potential SLA breaches.
- Accurate incident records are available to support problem management process.
- Attend duties at Technical Lounge to resolve issues and requests related to mobile services.
- Coordinate IT procurement and the delivery of service requests.
- Drive service continuous improvement to boost efficiency of service centre operations or cost saving initiatives, e.g., LEAN / Six Sigma process, automation, improve First Contact Resolution.
-
Dispute Resolution Expert
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hydrogen Group Full timeWe are seeking an accomplished Dispute Resolution Expert to join our reputable Litigation team in Hong Kong. Our client has a strong international presence and an excellent client portfolio, handling complex corporate and commercial disputes under BVI, Cayman, and Bermuda law.This opportunity would suit someone looking to progress in their career and be...
-
Dispute Resolution Expert
13 minutes ago
Hong Kong, Central and Western District, Hong Kong SAR China Deacons Full timeAs a member of Deacons' Litigation and Dispute Resolution team, you will have the opportunity to work on a diverse range of commercial disputes.You will collaborate with experienced partners and colleagues to develop and implement effective strategies for resolving complex disputes.Your Key ResponsibilitiesAdvise corporate and individual clients on a broad...
-
Senior Claims Resolution Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China American International Group Full timeRole OverviewA Senior Claims Resolution Specialist at American International Group (AIG) plays a crucial role in delivering exceptional customer service while managing complex claims. This position requires a strong understanding of insurance policies, risk assessment, and claim resolution procedures.Key Responsibilities:Manage key claims handling enquires,...
-
Customer Success Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China S&P Global, Inc. Full timeAbout the Role: Grade Level (for internal use): 10 The Role: Customer Success Manager, Greater China The Location: Hong Kong This position serves and supports business growth and customer retention, specifically in customer success, ensuring that the customer receives maximum value and benefit from our products and services. The position is also...
-
Tier 2 Incident Resolution Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Infosys Full time**Company Overview**Infosys is a global leader in next-generation digital services and consulting. We empower clients in over 56 countries to navigate their digital transformation journey.Job Summary**The Tier 2 Incident Resolution Specialist will be responsible for troubleshooting and resolving complex software issues for our internal and external...
-
Global Trade Expert
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BBVA Full timeCompany OverviewAt BBVA, we are dedicated to helping our clients achieve their business goals through innovative financial solutions. Our team of experts is passionate about delivering exceptional service and building long-lasting relationships with our customers.
-
Buyer and Sourcing Expert
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DSJ Global Full timeAbout DSJ Global, APACWe Are Looking for a Buyer and Sourcing ExpertOur client is a global quantitative and systematic investment manager operating across all liquid asset classes. They leverage data, research, technology, and trading expertise to solve complex challenges and deliver high-quality returns for investors.The company requires a Buyer and...
-
Claims Resolution Professional
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group (Global) Ltd Full timeWe are looking for a skilled Claims Officer to join our team at Gravitas Recruitment Group (Global) Ltd, a leading international insurer.About the RoleHandle personal lines claims efficiently and professionally.Evaluate claims and determine liability in accordance with company guidelines.Communicate with policyholders and service providers to ensure timely...
-
Client Onboarding Expert
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of Singapore, Asia's Global Private Bank Full timeAs a Client Due Diligence Specialist at Bank of Singapore, you will play a critical role in supporting the Client Onboarding & Lifecycle Management team.About the RoleThis position involves working closely with BOS Front Office to enhance the quality of CDD write-ups and documentation for existing clients on a project basis.Responsibilities include analyzing...
-
Enterprise Customer Success Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full timeDynatrace software GmbH is seeking an Enterprise Customer Success Specialist to join our team. In this role, you will be responsible for ensuring the successful adoption and utilization of our platform by our largest enterprise customers.You will work closely with cross-functional teams to develop and execute customized engagement plans that drive customer...
-
Global AV Service Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full timeAbout the Role:As a Regional Support Services Manager at Kinly's Global Services, you will be responsible for overseeing our proactive and reactive AV support teams in the APAC region. This includes managing helpdesk operations, client escalations, and service delivery to ensure the highest quality of service for our AV clients.Key Responsibilities:Optimize...
-
Global Brand Ambassador
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China CoinEx Global Full timeJob Title: Global Brand AmbassadorAbout CoinEx GlobalCoinEx Global is a pioneering cryptocurrency exchange that has gained popularity among traders worldwide. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted platform for crypto trading.Job DescriptionWe are looking for a skilled Global Brand Ambassador to promote...
-
Audio Visual Support Expert
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full timeAbout the JobKinly's Global Services is a leading provider of audio-visual solutions. We are seeking a highly skilled Audi Visual Subject Matter Expert to join our team. As a key member of our support team, you will be responsible for providing technical expertise and support to clients worldwide.Job Benefits:Opportunity to work with a globally trusted AV...
-
Customer Experience Coordinator
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Evonet Full timeAbout EvonetWe are an online payment platform serving digital native sellers. We partner with card payment networks and digital wallets globally to simplify payments for our customers.We are committed to fostering a fun and open workplace that encourages creativity, collaboration, and a strong sense of community among our team members. As a Customer Success...
-
Global Audiovisual Solutions Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full timeJob OverviewKinly's Global Services is a leading provider of audio-visual solutions. We are seeking a highly skilled Audi Visual Subject Matter Expert to join our team. As a key member of our support team, you will be responsible for providing technical expertise and support to clients worldwide.Responsibilities and Challenges:Design, engineer, and support...
-
Customer Operations Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Kody Full timeCompany Overview: Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick and mortar businesses, is seeking an experienced Manager to join the team. Having completed Series A funding, Kody needs a dynamic individual to match its pace and growth. Position Overview: We are seeking a detail-oriented and...
-
Retail Customer Support Expert
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full timePOLA ORBIS Travel Retail Limited, a leading retailer of luxury goods and jewelry, is seeking a highly skilled Retail Customer Support Expert to join their team. As a key member of the customer service department, this individual will be responsible for processing orders, managing shipment schedules, and addressing inquiries related to shipments and product...
-
Hong Kong, Central and Western District, Hong Kong SAR China International Chamber of Commerce Full timeThe International Chamber of Commerce operates at the forefront of global trade and development, providing unparalleled dispute resolution services to businesses worldwide. As a valued member of our case management team in Hong Kong, you will be responsible for ensuring the efficient administration of our Court procedures.To excel in this role, you will need...
-
Global Tax Compliance Expert
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Synpulse8 Full timeWe are seeking a skilled Global Tax Compliance Expert to join our team in Hong Kong. As a Senior Tax Specialist, you will be responsible for managing and maintaining Synpulse group transfer pricing compliance documentation. This includes the Master File and Local Files, as well as working closely with internal stakeholders and external advisors on tax...
-
Customer Experience
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...