Customer Experience Coordinator
3 days ago
We are an online payment platform serving digital native sellers. We partner with card payment networks and digital wallets globally to simplify payments for our customers.
We are committed to fostering a fun and open workplace that encourages creativity, collaboration, and a strong sense of community among our team members. As a Customer Success Associate, you will be part of the driving force advancing payment solutions in the digital economy.
This position calls for a detail-oriented individual with excellent communication and problem-solving abilities. The ideal candidate will be passionate about delivering outstanding customer service and cultivating strong relationships with our merchants.
Key Responsibilities:
- Provide training and education to merchants on using our payment processing platform and related tools.
- Escalate complex issues to appropriate internal teams for further investigation and resolution.
- Identify opportunities to improve the merchant onboarding and support processes.
- Document and maintain clear and concise procedures for onboarding and support activities.
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Customer Experience Liaison
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China ITPro2 Limited Full timeCustomer Experience LiaisonAt ITPro2 Limited, we're seeking a skilled Customer Experience Liaison to coordinate between our CXOs and technical teams.This role involves monitoring and analyzing data related to customer behavior and CXO engagement. By spearheading initiatives to improve client satisfaction and retention, you'll play a critical part in driving...
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Customer Experience
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...
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Product Strategist
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Zeal Holdings Limited Full timeJob OverviewWe are seeking an experienced Customer Service Product Lead to join our team at Zeal Holdings Limited. The ideal candidate will have a proven track record in developing and implementing online and AI-driven customer service products.Main Responsibilities:Develop and Implement Product StrategiesDesign comprehensive product solutions that...
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Customer Experience Management Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeCompany OverviewCrypto.com is a pioneering cryptocurrency exchange that aims to provide users with a seamless and secure trading experience. As a CRM MarTech Project Manager, you will be part of a dynamic team that works closely with marketing, product, data, growth, and tech teams to drive meaningful engagements at Crypto.com.The ideal candidate will have...
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Customer Experience Director
22 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China LOJEL Full timeOur Vision for Seamless Customer ExperiencesAt LOJEL, we're committed to empowering life's journeys with innovative, sustainable carry essentials that offer transformative experiences. We believe in the importance of connection and community, and our vision is to inspire mindful travel and connections worldwide.We're looking for a Customer Experience Lead to...
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Customer Experience Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout the RoleAs a CUSTOMER EXPERIENCE SPECIALIST, you will play a crucial role in driving customer-centricity across the business. Your primary objective will be to develop and implement strategies that enhance the overall customer experience, leading to increased advocacy and business growth.The ideal candidate will have excellent analytical skills, with...
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Customer Experience Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeJob DescriptionThe Educator role at Lululemon Athletica is a critical position that sets the tone for our customer experience. As an Educator, you'll be responsible for engaging with customers, providing top-notch product knowledge, and showcasing our brand's values and culture.You'll work closely with your colleagues to create a seamless shopping...
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Luxury Experience Coordinator
13 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Talent 24 Full timeAbout the RoleWe are seeking a Luxury Experience Coordinator to join our team at Talent 24. In this role, you will play a pivotal part in delivering exceptional lifestyle solutions for high-net-worth individuals worldwide.Key Responsibilities:Plan and arrange complex luxury itineraries, including five-star accommodation, fine dining, and exclusive...
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Customer Experience Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeThe BOC Group Life Assurance Company Limited seeks a Customer Experience Manager to oversee the daily operations of its hotline team, ensuring timely and quality services are provided to customers across various distribution channels. This role is responsible for supporting company-wide initiatives aligned with strategic development goals.Key...
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Customer Experience Ambassador
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our airport operations team as a Customer Services Officer. In this role, you will be responsible for delivering excellent customer service at various airport locations, ensuring a smooth passenger experience from check-in to boarding.
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Customer Experience Ambassador
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob DetailsThe Lounge Ambassador is a key role within our team, responsible for delivering exceptional customer experiences in our lounges. As a Lounge Ambassador, you will be at the forefront of ensuring that every customer interaction is memorable and enjoyable.About the RoleThis is a challenging and rewarding role that requires a high level of...
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Customer Experience Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China ABC Pathways School Full timeAbout the Position:ABC Pathways School is looking for a Customer Experience Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, handling student-related matters, and maintaining accurate records.Key Responsibilities:Provide exceptional customer service to students, parents, and staff.Handle...
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Customer Experience Associate
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full timeAt West Kowloon Cultural District Authority, we are seeking a skilled Customer Experience Associate to join our team at the Hong Kong International Airport (HKIA). The successful candidate will assist in the set-up of pop-up stores, handle cash and point-of-sale transactions, and deliver exceptional customer service.Key Responsibilities:Set up and maintain...
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Customer Experience Associate
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Avature Full timeWe invite applications from highly motivated individuals for the role of Customer Experience Associate.Job OverviewDeliver exceptional customer service through proactive engagement and personalized attentionEvaluate and address customer concerns in a timely and efficient mannerBid farewell to customers, soliciting feedback and suggestions for...
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Customer Experience Advocate
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob SummaryBank of China (Hong Kong) Limited seeks a skilled Customer Service Specialist to join its team. The successful candidate will be responsible for providing exceptional customer experiences, promoting automated banking services, and enhancing business sales productivity.About the RoleThe Customer Service Specialist will report to the Department Head...
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Customer Experience Associate
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Evonet Full timeThe Customer Experience Associate is a critical role that ensures a smooth and efficient onboarding experience for new merchants while providing ongoing support to our existing customer portfolio.This position requires a detail-oriented individual with excellent communication and problem-solving abilities. You'll be passionate about delivering outstanding...
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Customer Experience Lead
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full timeCustomer Experience Lead Position DescriptionWe are looking for a highly skilled and experienced Customer Experience Lead to join our team at the West Kowloon Cultural District Authority. In this role, you will be responsible for leading the full cycle of application development and implementation projects from requirement collection to deployment, managing...
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Customer Experience Officer
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Asia Airfreight Terminal Co. Ltd. Full timeJob DescriptionAs an Export Flight Coordinator, you will be responsible for performing export flight shipment manifesting matters in accordance with airlines' requirements.You will ensure all flight data are created accurately and conduct Dangerous Goods checking, acceptance and rejection.
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Customer Experience Lead
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeCompany OverviewAs a leading life assurance company, BOC Group Life Assurance Company Limited is dedicated to providing exceptional customer experiences through our services. Our team is committed to delivering high-quality support and timely solutions to meet the diverse needs of our customers.
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Customer Experience Lead
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewWe are seeking a skilled Customer Experience Lead to join our team. This role is responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline. The successful candidate will provide training, offer advice and support to team members, and monitor daily hotline duties.Key ResponsibilitiesProvide exceptional...