Senior Claims Resolution Specialist
2 days ago
A Senior Claims Resolution Specialist at American International Group (AIG) plays a crucial role in delivering exceptional customer service while managing complex claims. This position requires a strong understanding of insurance policies, risk assessment, and claim resolution procedures.
Key Responsibilities:
- Manage key claims handling enquires, including coverage determination, quantum analysis, and legal liability assessment within authority limits.
- Work with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on complex claims within a personal allocation.
- Develop communication for internal stakeholders, where required.
- Strive for continuous improvement on claim file handling through feedback and support from the Quality Assurance Review processes.
- Contribute to the maintenance of best practice procedures for complex claims, consistent with global best practices.
- Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims.
- Handle complex claims allocated within agreed levels of authority limits.
What You'll Need to Succeed:
- Timely, accurate, and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expenses.
- Consistent proactive claims handling on an ongoing basis, including initial file review, investigations, liability assessments, negotiations, settlements, and litigation management.
- Effective communication of key complex claims and portfolio messages to internal stakeholders.
- Financial control through consistent reserve and other financial transaction discipline.
- Accurate and consistent policy interpretation.
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