Claims Officer, Travel
1 day ago
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Responsibilities:- Responsible for managing claims including coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits
- Demonstrate a basic standard of technical claims competence for handling all Travel and Accident & Health Insurance claims to ensure achieving service turnaround time and KPI targets
- Participate in-service meetings with client groups
- Provide quality customer services and handle relevant complaint cases
- Assist in workflow review, continuous claims process implementation and improvement
- Assist in compiling regular management reports
- Handle ad hoc projects such as systems enhancement and reporting as assigned
- Degree holder or tertiary graduate with professional qualifications in insurance or related disciplines
- Minimum 2 years of experience in handling Travel or Accident & Health insurance claims
- Customer-oriented with good communication and interpersonal skills
- Good team player, able to work independently and under pressure
- Result-oriented and self-motivated
- Analytical and detailed-minded in problem-solving
- Strong sense of responsibility with a high level of integrity and trust
- Good command of both written and spoken English and Chinese
- Sound PC skills in MS Word, Excel & Chinese word processing
Entry level
Employment Type:Full-time
Job Function:Other
Industries:Insurance
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