Senior Claims Examiner

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China American International Group Full time

American International Group (AIG) is a global leader in commercial and personal insurance solutions. We are seeking a highly skilled Senior Claims Examiner to join our team of proven problem solvers.

The ideal candidate will have experience managing key claims handling enquiries, coverage determination, quantum analysis, and legal liability assessment within authority limits while providing exceptional customer service.

As a Senior Claims Examiner, you will work closely with Team Managers and Senior Adjusters to ensure effective vendor and litigation management on complex claims. You will also develop communication for internal stakeholders and strive for continuous improvement on claim file handling through feedback and support from Quality Assurance Review processes.

The successful candidate will contribute to the maintenance of best practice procedures for complex claims, consistent with global best practices. They will demonstrate technical competence in handling moderate to lower complexity claims and handle allocated claims within agreed authority limits.

To succeed in this role, you will need to deliver timely, accurate, and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense. You will consistently provide proactive claims handling and effective communication of key complex claims messages to internal stakeholders.

You will also be responsible for maintaining financial control through reserve and other financial transaction discipline and accurately interpreting policies.


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