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Internal Support Resolution Expert

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Key Responsibilities:

  • Support Service Centre operations, providing timely and effective resolution of incidents and requests
  • Perform day-to-day activities, including analytic oversight into Incident Management and Request Fulfilment processes
  • Coordinate IT procurement and service request delivery, driving continuous improvement initiatives to boost efficiency and cost savings

Requirements:

  • Minimum 6 years' solid working experience in the IT industry, with at least 2 years in a similar role
  • Tertiary education and certifications in ITIL desirable
  • Customer service oriented and good team player
  • Strong problem-solving and analytical skills, good communication and interpersonal skills