Pension Product Specialist

6 days ago


Hong Kong Island, Hong Kong SAR China PCCW Solutions Full time

Job Description

We are seeking a highly skilled Pension Product Specialist to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.

Your key responsibilities will include:

  • Oversight of thorough investigations into customer complaints related to eMPF.
  • Development and implementation of processes to ensure prompt and satisfactory resolution of customer complaints.
  • Fostering collaboration with internal stakeholders to improve complaint handling procedures.
  • Analysis of complaint trends and identification of opportunities for process improvements.

Required Skills and Qualifications

  • Bachelor's degree in Business Administration or a related discipline.
  • Minimum 5 years of experience in customer service management, with a proven track record in complaint resolution. Experience in the pension industry and handling pension-related complaints is highly preferred.
  • Strong understanding of pension products and services, with ability to address related complaints effectively.
  • Excellent communication skills with good command of English and Chinese essential.
  • Strong analytical and problem-solving skills, capacity to make quick and effective decisions.


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