Complaints Resolution Manager

About the RoleWe are seeking a highly skilled Complaint Resolution Expert to lead our dedicated team in effectively handling and resolving customer complaints related to eMPF from various channels.Your key responsibilities will include:Oversight of thorough investigations into customer complaints received via calls, emails, and other communication channels...

About the PositionPCCW Solutions is seeking a highly skilled Dispute Resolution Manager to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your key responsibilities will include:Leadership of a team responsible for investigating and resolving customer complaints related to eMPF.Development...

Job OverviewPCCW Solutions is looking for a skilled Customer Complaint Lead to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your primary focus will be on:Leading a team responsible for investigating and resolving customer complaints related to eMPF.Developing and implementing processes to...

Career OverviewWe are seeking an experienced Customer Complaints Support Officer to join our team. As a key member of our complaints handling process, you will be responsible for resolving customer disputes in a fair and timely manner.Key Responsibilities:Support Customer Relations Manager or Senior Customer Relations Manager to handle customer complaints...

Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.In Wealth and Personal...

About the RoleThe Property Management Services Authority (PMSA) is looking for a seasoned Senior Manager to join our team. As a Complaints and Enforcement Leader, you will play a crucial role in ensuring that our operations run smoothly. Your primary responsibilities will include overseeing the handling of complaint cases and compliance inspections, as well...

About the RoleWe are seeking a highly skilled Complaints and Enforcement Specialist to join our team at the Property Management Services Authority (PMSA). As a key member of our HR department, you will be responsible for managing customer service operations, conducting investigations, and enforcing disciplinary actions.Key Responsibilities:Develop and...

Job DescriptionWe are seeking a highly skilled Pension Product Specialist to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your key responsibilities will include:Oversight of thorough investigations into customer complaints related to eMPF.Development and implementation of processes to...

Gravitas Recruitment Group (Global) Ltd is seeking a Claims Resolution Specialist to join its team in Hong Kong.This role offers an exciting opportunity to develop your career within a forward-thinking organization that values innovation and personal growth.The ideal candidate will have prior experience in loss adjusting or claims handling within the general...

As a key member of our team at HSBC, the successful candidate will be responsible for delivering exceptional customer service and ensuring that our clients feel valued and supported. We are seeking a highly skilled and experienced professional to join our team as a Customer Relations Deputy Director, who can take ownership and accountability for resolving...

At HSBC, we pride ourselves on being a dynamic and innovative workplace, offering a world of opportunities to develop your career in a high-profile growing business segment. As a key member of our team, the successful candidate will be responsible for building strong relationships with our clients, ensuring their needs are met and exceeded.Main...

Our team at HSBC is dedicated to delivering exceptional customer service and ensuring that our clients feel valued and supported. As a key member of our team, the successful candidate will be responsible for handling and resolving customer complaints in a timely and efficient manner.Key ResponsibilitiesInvestigate customer complaints and identify root...

HSBC Life is committed to providing world-class insurance products and services to our clients throughout the Asia-Pacific Region. As a key member of our team, the successful candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.ResponsibilitiesHandle and resolve customer...

Job SummaryWe are seeking an experienced Lead Dispute Resolution Specialist to join our team at Harbridge Partners. In this role, you will work closely with management and external counsel to draft, negotiate, and execute all necessary legal documentation.Your responsibilities will include partnering with business and compliance teams regarding contentious...

Job Responsibilities Supervise the handling of complaint cases and compliance inspections. Carry out investigations and gather evidence for alleged disciplinary offences. Assist in preparing proceeding documents for disciplinary and appeal hearings. Develop and implement Property Asset Management strategy. Lead a team of building management staff. Establish...

About UsMTR Corporation is a leading public transportation provider in Hong Kong. We are committed to delivering safe, efficient, and reliable services to our customers.Job SummaryWe are seeking a skilled Senior Support Specialist to join our team. This role is responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline....

About the Company:JPC Corporation is a leading European multinational company with a rich history spanning over 100 years. Our brand is renowned for manufacturing and marketing high-quality pumps & valves, serving the building services market.The Role:We are seeking a skilled Sales Engineer to join our team in Hong Kong and Macau market. As a Sales Engineer,...

Job OverviewWe are seeking a highly skilled Insurance Operations Manager to join our team at Well Link Financial Group. As a senior professional, you will be responsible for leading the claims management team and ensuring the effective handling of general insurance claims.In this role, you will be responsible for managing a team of claims staff, providing...

Role ResponsibilitiesWe are seeking a Risk Management Specialist to join our team at Well Link Financial Group. As a senior professional, you will be responsible for leading the claims management team and ensuring the effective handling of general insurance claims.In this role, you will be responsible for managing a team of claims staff, providing guidance...

Job Responsibilities Handle enquiries and more complicated complaint cases Collect and analyse evidence for disciplinary cases Carry out investigations and gather evidence for alleged disciplinary offences Conduct enforcement inspections Handle full spectrum of Human Resources (HR) functions Manage contact center operations (email, chat, phone, social media)...