Insurance Operations Manager
4 days ago
We are seeking a highly skilled Insurance Operations Manager to join our team at Well Link Financial Group. As a senior professional, you will be responsible for leading the claims management team and ensuring the effective handling of general insurance claims.
In this role, you will be responsible for managing a team of claims staff, providing guidance and support to ensure they have the skills and knowledge required to perform their duties effectively.
- Your primary focus will be on delivering high-quality claims service, addressing escalated complaints and ensuring first-contact resolution.
- You will also review and approve claims within pre-defined authority limits, including complex and litigation cases.
- Additionally, you will handle pre-trial settlements, court proceedings, and provide advice on legal procedures; attend court hearings with panel solicitors.
- Preparation of necessary legal documentation for civil litigation and criminal offences is also a key aspect of this role.
- Developing and implementing claims processes to meet business goals, control costs, and ensure compliance is essential.
- You will also manage relationships with claims service providers and partners to meet service standards.
- Conducting file reviews, audits, and identifying risks, including fraud or claims leakage, is a critical component of this role.
- You will analyse claims performance, generate reports, and provide feedback on policy issues to internal teams.
- Participation in process improvement initiatives and contributing suggestions for operational efficiency is also required.
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Insurance Operations Manager
5 days ago
Hong Kong Island, Hong Kong SAR China FWD Insurance Full timeFWD Insurance is looking for an experienced Insurance Operations Manager to oversee its customer operations. As a key member of the leadership team, you will be responsible for developing and implementing strategies that enhance risk management and claims processing.Key ResponsibilitiesDevelop and implement market-leading strategies for underwriting and...
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Head of Operations Management
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeFWD Insurance Job DescriptionJob Title: Head of Operations ManagementAt FWD Insurance, we are seeking a highly skilled and experienced professional to lead our operations management team. The successful candidate will be responsible for formulating and executing strategies to drive business growth, improve customer experience, and reduce operational...
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Head of Operations Management
12 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeAbout the Role:We are seeking an experienced Operations and Underwriting Leader to join our team at FWD Insurance. As a leader in our operations management and strategy team, you will be responsible for developing and implementing strategies to improve operational efficiency, enhance customer experience, and drive business growth.The ideal candidate will...
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Customer Operations Transformation Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeIn this critical role, you will lead the development and implementation of innovative operations management strategies that drive customer value creation and business outcomes for FWD Insurance. As a seasoned professional with a proven track record in operations management, underwriting, and claims, you will be responsible for shaping the future of our...
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Insurance Development Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Avo Insurance Full timeAvo Insurance aims to revolutionize the digital insurance landscape by providing seamless, on-demand coverage to individuals worldwide. We're seeking an experienced (Senior) Growth Associate to drive strategic business development and build lasting relationships with clients.This role involves handling (re)insurance inquiries, supporting the business...
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Customer Operations Director
5 days ago
Hong Kong Island, Hong Kong SAR China FWD Insurance Full timeFWD Insurance is seeking a Customer Operations Director to lead its efforts in delivering exceptional customer experiences. As a key member of the leadership team, you will be responsible for developing and implementing strategies that enhance risk management and claims processing.ResponsibilitiesLead cross-functional teams to design and implement innovative...
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Underwriter, Mortgage Insurance
10 hours ago
Hong Kong Island, Hong Kong SAR China QBE Insurance Group Full timeUnderwriter, Mortgage InsuranceUnderwriter, Mortgage InsuranceApply locations HKG - Quarry BayTime Type: Full timePosted on: Posted 30+ Days AgoJob Requisition ID: 329677Primary DetailsQBE MI Asia is an international provider of credit enhancement products that promote homeownership and facilitate mortgage transactions in the capital markets. We provide...
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Insurance Business Development Manager
15 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Avo Insurance Full timeAvo Insurance aims to revolutionize the digital landscape of insurance, making it accessible and convenient for everyone. As a Growth Associate, you will play a crucial role in developing and executing our strategic business plan.We are seeking an energetic individual with strong communication skills to build relationships with potential business partners...
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Senior Insurance Product Manager
4 days ago
Hong Kong Island, Hong Kong SAR China HFG Insurance Recruitment Full timeWe are seeking a highly skilled Senior Insurance Product Manager to join our team at HFG Insurance Recruitment. The ideal candidate will assist the Product Leader in developing and implementing product strategies.About the Role:Collaborate with cross-functional teams to drive product developmentFoster relationships with key stakeholders to ensure successful...
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Insurance Product Management Specialist
4 days ago
Hong Kong Island, Hong Kong SAR China HFG Insurance Recruitment Full timeWe are looking for an experienced Insurance Product Management Specialist to join our team at HFG Insurance Recruitment. The ideal candidate will assist the Product Leader in overseeing workgroups dedicated to diverse product initiatives.About the Role:Work closely with the Product Leader to develop and implement product strategiesFoster collaboration among...
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Insurance Business Development Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Avo Insurance Full timeAvo Insurance Overview: As a forward-thinking insurance provider, we aim to revolutionize the industry by making insurance accessible and convenient for all. Our vision is to become everyone's trusted digital companion in the world of insurance.We are seeking an energetic (Senior) Growth Associate who can help us develop and execute our strategic business...
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Head of Customer Operations
5 days ago
Hong Kong Island, Hong Kong SAR China FWD Insurance Full timeHead of Customer Operations page is loadedHead of Customer OperationsApply locations Hong Kong - Taikoo Shing (Group Office) time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R-0022332About FWD GroupFWD Group is a pan-Asian life and health insurance business with more than...
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Digital Insurance Marketing Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Avo Insurance Full timeAvo Insurance is dedicated to providing innovative and comprehensive insurance solutions that cater to the diverse needs of our clients. Our goal is to deliver exceptional customer experiences through our digital platform.About UsWe believe that insurance should be a vital component of life, not a burden. Our team of experts works diligently to develop and...
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Financial Operations Manager
2 days ago
Hong Kong Island, Hong Kong SAR China ACCA Careers Full timeACCA Careers is hiring a Financial Operations Manager - Insurance to join our team. In this role, you will be responsible for managing the financial operations of our insurance division. With a strong background in accounting, finance, and audit, you will handle financial reporting and month-end closing in accordance with IFRS and HKFRS.You will work closely...
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Insurance Operations Manager
12 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Chevalier Group Full timeJob RoleWe are seeking an experienced Claims Manager to join our team at Chevalier Insurance Company Limited. As a key member of our operations team, you will be responsible for managing and supervising subordinates to ensure efficient claim handling and high-quality customer service.Responsibilities:- Oversee daily claim operations, ensuring compliance with...
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Director of Operations and Strategy
15 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeJob Description:FWD Insurance is a leading pan-Asian life and health insurance business with over 12 million customers across 10 markets. We are seeking an experienced Operations and Underwriting Leader to lead our operations management and strategy team.The ideal candidate will have a strong background in financial services, insurance operations, and...
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Assistant Manager, Underwriting, Life Operations
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeAssistant Manager, Underwriting, Life Operations (Case Handling)Apply locations Hong Kong - Millennium CityTime type: Full timePosted on: Posted 30+ Days AgoAbout FWD GroupFWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The...
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Head of Customer Operations Director
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeAs a seasoned professional in the financial services industry, you will lead and shape the operations management strategy for FWD Insurance. This role requires a deep understanding of risk-based management frameworks and innovative solutions to drive customer value creation and business outcomes.Develop and formulate the strategic roadmap for operations...
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Insurance Policy Administrator
4 days ago
Hong Kong Island, Hong Kong SAR China Bowtie Life Insurance Company Full timeJob OverviewBowtie Life Insurance Company is dedicated to making insurance a positive force in people's lives. Our mission is to build a leading health insurance company that prioritizes customer needs.We are looking for talented professionals who share our values and are passionate about delivering exceptional service.About the RoleThis position plays a...
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Senior Operations Strategy Lead
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeThis exciting opportunity involves developing and executing a comprehensive operations strategy that drives growth and profitability for FWD Insurance. As a key member of our leadership team, you will be responsible for shaping the future of our operations and creating a seamless customer experience.Design and implement strategic management frameworks to lay...