Insurance Operations Manager

5 days ago


Hong Kong Island, Hong Kong SAR China FWD Insurance Full time

FWD Insurance is looking for an experienced Insurance Operations Manager to oversee its customer operations. As a key member of the leadership team, you will be responsible for developing and implementing strategies that enhance risk management and claims processing.

Key Responsibilities
  • Develop and implement market-leading strategies for underwriting and claims enhancement using data-driven insights and customer feedback.
  • Ensure alignment with FWD's overall strategy and vision, driving continuous improvement of customer journey transformation KPIs.
  • Liaise with group, market, and reinsurance partners to support underwriting and claims strategies.

About the Role

This is an exciting opportunity to join FWD Insurance's leadership team and shape the future of customer operations. You will work closely with cross-functional teams to develop fresh ideas and solutions that meet customer needs.

Requirements

  • Bachelor or master's degree in business or related field.
  • Minimum 15 years' experience in financial services/insurance industry, with at least 10 years in operations management, underwriting, and claims management.
  • Proven track record of leading high-performing teams and driving business growth.


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