Head of Operations Management

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time
FWD Insurance Job Description

Job Title: Head of Operations Management

At FWD Insurance, we are seeking a highly skilled and experienced professional to lead our operations management team. The successful candidate will be responsible for formulating and executing strategies to drive business growth, improve customer experience, and reduce operational risks.

Key Responsibilities:
  • Develop and implement strategic plans to enhance underwriting and claims processes.
  • Lead cross-functional teams to design and deliver innovative solutions that meet customer needs.
  • Collaborate with stakeholders to ensure alignment with business objectives and risk management frameworks.

Required Skills and Qualifications:

To be successful in this role, you will need to have:
  • A bachelor's or master's degree in business or a related field.
  • A minimum of 15 years' experience in financial services or insurance, with a focus on operations management and leadership roles.
  • Proven track record of driving business growth, improving customer satisfaction, and reducing operational risks.

About FWD Insurance:

FWD Insurance is a leading pan-Asian life and health insurance business with over 12 million customers across 10 markets. We are committed to delivering innovative and customer-centric solutions that make a positive impact on people's lives.

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