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Head of Operations Team

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

Job Summary

We are seeking an experienced Senior Operations Manager to lead our retail banking operations team in Hong Kong. The successful candidate will be responsible for developing and implementing operational procedures that meet regulatory requirements, ensuring operational efficiencies, and delivering excellent customer service.

Key Responsibilities:

  • Lead a team of professional business analysts and retail banking operations managers to identify and develop system and operational solutions to meet retail banking objectives.
  • Establish and maintain operational procedures on deposit, money transfer, and wealth management that fulfill regulatory requirements and ensure operational efficiencies and customer friendliness.
  • Monitor and ensure compliance of operational procedures by the retail frontline units.
  • Drive business process re-engineering and compliance enhancement initiatives in accordance with retail banking directions.
  • Liaise with internal and external parties for the effective delivery of projects and initiatives.

Requirements:

  • A degree holder in Computer Science, Business Administration, Information Systems, or related disciplines, with a minimum of 10 years' experience in retail banking operations in a supervisory role.
  • Strong leadership skills and the ability to lead and manage a team of professionals.
  • Strong interpersonal skills and the ability to build and manage cordial working relationships with counterparts.