Insurance Operations Team Lead

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description

We are seeking a highly skilled and experienced Insurance Operations Team Lead to join our team at Bank Of China (Hong Kong) Limited.

About the Role

The successful candidate will be responsible for leading our insurance operations team, handling enquiries related to underwriting, policy administration, and claims from various channels. They will also be expected to liaise with internal departments to resolve customer issues and provide suitable products and services to meet customers' financial needs.

This is an exciting opportunity for a motivated and customer-centric individual to take on a leadership role and contribute to the success of our team.

Key Responsibilities
  • Lead the insurance operations team to ensure efficient and effective delivery of services
  • Handle complex customer enquiries and resolve issues in a timely manner
  • Liaise with internal departments to resolve customer problems and improve overall service quality
  • Develop and implement strategies to improve operational efficiency and reduce costs
  • Assist in the development and implementation of policies and procedures to ensure compliance with regulatory requirements
Requirements

To succeed in this role, you will need:

  • Degree or above in a relevant field
  • At least 2 years of experience in insurance operations or a related field
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and prioritize tasks effectively
  • Proficient in PC applications, including MS Office
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

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