Head of Operational Strategy

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time
Job Description:
  • Purpose
    • Lead, own, and formulate the strategy and roadmap for operations management and strategy, including underwriting and claims, aligned to FWD vision.
    • Develop market-leading risk-based management frameworks and next-generation solutions to enable innovation and delivery of large-scale successful transformation for customer and business value creation.
  • Key Accountabilities
    • Responsible to shape, direct, and articulate the strategy, vision, and plan for market-leading underwriting and claims enhancement using data-driven insights, customer, and business pain-points.
    • Ensure the strategy links into FWD's overall strategy and vision to enable continuous improvement of strategic customer journey transformation KPIs.
Qualifications / Experience
  • Bachelor or master's degree in business or related.
  • Minimum 15 years' experience in Financial Services/Insurance industry working in multi-national environments and at regional leadership capacity.


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