Head of Customer Operations Director

Head of Customer Operations page is loaded Head of Customer Operations Apply locations Hong Kong - Taikoo Shing (Group Office) time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R-0022332 About FWD Group FWD Group is a pan-Asian life and health insurance business with more...

Key ResponsibilitiesWe are seeking a Head of Marketing Operations to oversee our marketing operations and drive business growth.As a Head of Marketing Operations, you will be responsible for managing the team on implementation of long-term and short-term marketing strategies. You will also provide brand guidance, formulate marketing initiatives and CRM...

Precious Metals Operations DirectorThe Precious Metals Operations Director is responsible for overseeing the daily operations of bullion handling, storage, and transportation. This role ensures compliance with all regulatory requirements and maintains relationships with clients and vendors.This position requires a strong understanding of precious metals...

Job SummaryHSBC is seeking an experienced Operations and Service Manager to join our team. As a key member of our team, you will be responsible for delivering excellent customer service and ensuring operational efficiency.Key AccountabilitiesTo lead a team of frontline colleagues to deliver service to customers at first point of contactTo develop and...

FWD Insurance Job DescriptionJob Title: Head of Operations ManagementAt FWD Insurance, we are seeking a highly skilled and experienced professional to lead our operations management team. The successful candidate will be responsible for formulating and executing strategies to drive business growth, improve customer experience, and reduce operational...

Summary: As the Head of Operations, you will be responsible for overseeing and leading all operational activities within the corporate banking division. This role involves managing a team to ensure efficient and compliant operations that support the bank's corporate clients. Key Responsibilities:Develop and implement operational strategies to optimize...

About the RoleThis role is responsible for ensuring that the company has effective operations management and strategy in place, including underwriting and claims.The successful candidate will lead, own, and formulate the strategy and roadmap for operations management and strategy, including underwriting and claims aligned to FWD vision.Key responsibilities...

Avenir Group Job Description:Job Title: Operations DirectorWe are seeking an experienced Operations Director to join our team at Avenir Group. As a key member of our exchange operations, you will be responsible for the foundational configuration tasks of our business, including user engagement, product listing and delisting, fee rate setting, and...

Senior/Customer Care ManagerJob No.: 495916Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Bank Operations, Customer Services, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and...

Senior Operations Director (86236) Lai Chi Kok, Hong KongSenior Operations DirectorThis leading apparel company with global retail and production operations is now actively seeking a Senior Operations Director to join their growing team. The Senior Operations Director will lead multiple business lines driving the original design manufacturing business to...

Job SummaryWe are looking for a highly experienced Strategic Retail Director to lead our client's retail operations in Hong Kong. The successful candidate will be responsible for driving retail strategy, optimizing store performance, and maintaining operational excellence.Main Responsibilities:Lead and oversee retail operations, ensuring smooth execution of...

Job Description: We are seeking a seasoned Financial Operations Director to lead our management accounting functions. As a key member of our team, you will direct and control the company's financial analysis, budgetary control, forecasting, and cost accounting. Your expertise will help us drive business performance and achieve strategic goals.Key...

We are currently seeking a highly motivated Customer Service Director to lead our customer service team at Vitasoy International.Main Responsibilities:Oversee the customer service function, ensuring high levels of satisfaction and loyalty.Develop and implement strategies to improve customer engagement and retention.Collaborate with cross-functional teams to...

About the RoleThe Strategic Operations Director will oversee the efficient operations and delivery of our brand promises across our hotels. This role involves close collaboration with the Wharf Hotels Management Executive Committee, divisional and departmental heads, and General Managers.Key ResponsibilitiesStrategic Leadership: Drive collaboration to...

Job SummaryWe are seeking an experienced Senior Operations Manager to lead our retail banking operations team in Hong Kong. The successful candidate will be responsible for developing and implementing operational procedures that meet regulatory requirements, ensuring operational efficiencies, and delivering excellent customer service.Key...

Job DescriptionWe are seeking a highly skilled and experienced professional to provide full support and assistance to our Department Head. As Treasury Administration Director, you will lead and manage operations of Derivatives and Securities, support new product launches, and participate in operations-related projects. You will ensure proper controls,...

Job DescriptionAbout TaiKang (Hong Kong) Preparatory OfficeWe are a leading organization dedicated to delivering exceptional customer experiences in the life insurance industry.Senior Manager Job SummaryWe seek an experienced Senior Manager to join our team, responsible for driving initiatives to uplift operations efficiency and customer experience.The ideal...

The Senior Bullion Operations Manager is a crucial role at Bank Of China (Hong Kong) Limited, responsible for overseeing the daily operations of bullion handling, storage, and transportation. This position ensures compliance with all regulatory requirements, maintains relationships with clients and vendors. The Senior Bullion Operations Manager will work...

Job Summary:We are looking for a highly skilled Head of Operational Excellence to join our PrimePeak Group. This individual will be responsible for leading our fund administration team, ensuring operational efficiency, risk control, and regulatory compliance.The ideal candidate will have a strong background in fund operations, with experience in trade...

Job Description: As a Senior Operations Manager, you will play a critical role in leading our Loans team and driving operational excellence.About the Role:Lead projects and represent the Loans Operations department as a key stakeholder.Serve as a technical expert, reviewing complex transactions and supervising team development.Maintain close communication...