Customer Service Operations Head

Head of Customer Operations page is loaded Head of Customer Operations Apply locations Hong Kong - Taikoo Shing (Group Office) time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R-0022332 About FWD Group FWD Group is a pan-Asian life and health insurance business with more...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...

Job Summary: We are seeking a highly motivated and organized Senior Officer to provide administrative support to our marketing teams related to customer service. About the Role: The successful candidate will be responsible for handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as handling customer...

At Crossings Executive Search, we are seeking an experienced Customer Service Operations Manager to join our team. As a key member of our customer service division, you will be responsible for overseeing the daily operations of our hotlines, walk-in customers, and live chat services.The ideal candidate will have a minimum of 8 years of experience in customer...

FWD Insurance Job DescriptionJob Title: Head of Operations ManagementAt FWD Insurance, we are seeking a highly skilled and experienced professional to lead our operations management team. The successful candidate will be responsible for formulating and executing strategies to drive business growth, improve customer experience, and reduce operational...

As a seasoned professional in the financial services industry, you will lead and shape the operations management strategy for FWD Insurance. This role requires a deep understanding of risk-based management frameworks and innovative solutions to drive customer value creation and business outcomes.Develop and formulate the strategic roadmap for operations...

Key ResponsibilitiesWe are seeking a Head of Marketing Operations to oversee our marketing operations and drive business growth.As a Head of Marketing Operations, you will be responsible for managing the team on implementation of long-term and short-term marketing strategies. You will also provide brand guidance, formulate marketing initiatives and CRM...

Job Overview:We are seeking a highly skilled and experienced Customer Service Representative to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.Main Responsibilities:Provide prompt...

Head of Operations - Start-Up Fund The start-up fund is seeking a Head of Operations to oversee its daily operations and support its high conviction equity investment strategies. The fund is led by a highly prolific Chief Investment Officer and senior team members, offering an exciting opportunity to be part of a dynamic and influential investment team. ...

Summary: As the Head of Operations, you will be responsible for overseeing and leading all operational activities within the corporate banking division. This role involves managing a team to ensure efficient and compliant operations that support the bank's corporate clients. Key Responsibilities:Develop and implement operational strategies to optimize...

At Prudential Hong Kong Limited, we are committed to delivering exceptional customer service and protecting our customers' futures. As a Senior Officer in our Customer Service Centre, you will play a crucial role in providing information and processing customer enquiries effectively and efficiently.The job requires strong analytical and problem-solving...

Job RequirementsWe are seeking a highly motivated Customer Service and Operations Supervisor to join our Vitasoy International team. In this role, you will be responsible for supervising customer-facing staff, managing daily operations, and ensuring exceptional customer experiences.Key ResponsibilitiesSupervise and mentor customer-facing staff, providing...

About the RoleThe ideal candidate will have over 3 years of practical experience in Retail Banking operation roles, with at least 1 year of experience in supervisory functions. They will possess thorough understanding of Branch operations, self-motivation, and ability to work with minimum supervision. Strong customer service skills, good problem-solving and...

As a Customer Service Operations Supervisor at BOC Group Life Assurance Company Limited, you will play a crucial role in overseeing the daily operation of our hotline team to deliver exceptional customer service.About the Role:We are seeking a seasoned professional with 6 years or above working experience and preferably 3 years at supervisory level in life...

Job DescriptionAbout TaiKang (Hong Kong) Preparatory OfficeWe are a leading organization dedicated to delivering exceptional customer experiences in the life insurance industry.Senior Manager Job SummaryWe seek an experienced Senior Manager to join our team, responsible for driving initiatives to uplift operations efficiency and customer experience.The ideal...

About the Role:We are seeking a motivated and results-driven Banking Customer Support Specialist to join our Retail Banking division. As a key member of our team, you will be responsible for delivering exceptional customer service and support through multiple channels.Key Responsibilities:Deliver consistent quality services, handle customer...

At DBS Bank (Hong Kong) Limited, we are committed to delivering exceptional customer service and operational excellence. As a seasoned professional in banking operations, you will play a key role in driving business growth and enhancing the overall customer experience.Job OverviewThe successful candidate will be responsible for leading branch operations,...

International Executive Service Corps is recruiting a Customer Service Coordinator - Loan Business to provide end-to-end support to our Telemarketing and Direct Sales Teams.Job Description:The successful candidate will be responsible for delivering customer-centric services, managing customer interactions, and driving business growth through effective...

KOS International Limited is a UK investment manager focused on Real Estate and Asset Management in Asia. We are seeking a Head of Financial Operations to lead our finance team and drive long-term financial sustainability.Key Responsibilities:Develop and implement financial strategies to support business growth.Oversee financial reporting, budgeting, and...

About the Role:">We are seeking a highly skilled Customer Service Operations Manager to lead our Cashier department. The ideal candidate will have a proven track record in developing and implementing standard operating procedures, as well as experience in leading system implementation projects.">Key Responsibilities:">Develop and maintain comprehensive...