Director of Operational Excellence

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China MUFG Full time
Job Description: As a Senior Operations Manager, you will play a critical role in leading our Loans team and driving operational excellence.

About the Role:

  • Lead projects and represent the Loans Operations department as a key stakeholder.
  • Serve as a technical expert, reviewing complex transactions and supervising team development.
  • Maintain close communication with Global Operation Services (GOS) and monitor their performance.
  • Investigate operational incidents and prepare reports for the Head of Department.
  • Aid the Head of Department in achieving department KPIs and developing policies to align with regulations.

Key Responsibilities:

  • Project Leadership: Lead projects and act as a representative for the Loans Operations department.
  • Technical Expertise: Serve as a technical expert, review complex transactions, supervise team development, and provide training as needed.
  • Communication and Performance Monitoring: Maintain close communication with Global Operation Services (GOS), monitor their performance, and ensure accuracy and adherence to SLA.
  • Operational Issue Resolution: Perform checks on complex operational issues escalated by less experienced team members.
  • Incident Investigation and Reporting: Investigate operational incidents, establish countermeasures, and prepare draft reports for the Head of Department.


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