Passenger Service Manager

Job Title: Senior Manager of Passenger ExperienceAbout the JobWe are seeking a highly skilled and experienced professional to join our team as a Senior Manager of Passenger Experience. The successful candidate will be responsible for driving innovation in passenger experience through the design and implementation of new digital services and experience...

About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Centre Officer-Light Rail. In this role, you will be responsible for providing exceptional customer services, handling passenger enquiries and complaints, and ensuring a seamless experience for Light Rail passengers.Key ResponsibilitiesThe...

Job DescriptionAs a Customer Service Manager at Mass Transit Railway, you will play a crucial role in managing the operations and logistics of the Customer Caring and Engagement team. This includes providing quality customer services to visitors, passengers, and VIPs.Responsibilities:Manage day-to-day operations of the Customer Caring and Engagement...

Job Description - Assistant Manager, Digital & Experience Innovation (240732)About UsThe Airport Authority Hong Kong is committed to providing world-class airport facilities and services to our passengers. We are seeking a highly skilled and experienced professional to join our team as an Assistant Director of Digital Services.Main ResponsibilitiesDesign and...

Job SummaryMass Transit Railway is seeking a skilled Transportation Services Coordinator to manage the operations and logistics of our Customer Caring and Engagement team. As a key member of our team, you will provide quality customer services to visitors, passengers, and VIPs, ensuring seamless delivery of services and meeting the needs of our...

Job OverviewThe Mass Transit Railway is seeking a skilled and customer-centric individual to join our team as a Customer Service Centre Officer-Light Rail. This role is responsible for providing top-notch customer services, handling passenger enquiries and complaints, and ensuring a seamless experience for Light Rail passengers.This position requires the...

Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Digital Experience Innovation Manager. The successful candidate will be responsible for designing and implementing new digital services and experience initiatives on our official mobile application, online service booking platform, and other...

Key ResponsibilitiesRepresent the airline as a brand ambassador at airport locations, providing assistance to passengers and promoting a positive image of the company.Deliver a seamless airport experience by assisting with check-in, baggage handling, and boarding processes.Provide courteous and efficient assistance to passengers at various airport locations,...

For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: Role Introduction Reports to: Service Excellence Lead If you are attracted by the dynamic airport operations and hold a strong passion in providing a great...

Role SummaryWe are looking for a highly skilled individual to join our team as a High Speed Rail Customer Service Manager. This role will be responsible for delivering exceptional customer experiences at our High Speed Rail stations.Key Responsibilities:Develop and implement strategies to enhance customer satisfaction and engagement.Collaborate with internal...

Company OverviewThe Airport Authority Hong Kong is a world-class airport operator, providing safe and efficient air travel services to passengers and airlines alike.We are seeking an experienced and skilled customer service professional to join our team as Operation Officer, Customer Service.Provide high-quality customer services at Government VIP Lounge...

BenefitsBe part of a world-class service brand that values excellence and customer satisfaction.Enjoy a safe and collaborative working environment that promotes diversity and inclusion.Take advantage of extensive medical coverage and insurance schemes for you and your family.Receive discounted travel across many airlines for you and your loved ones.

Job OverviewHong Kong Airlines Ltd is seeking a highly skilled Airport Operations Manager to join its team. As a key member of the Ground Services department, you will be responsible for monitoring flight movements and airport weather status, providing onsite support during disruptions, and coordinating with internal and external departments to minimize...

Company Overview:Hong Kong Airlines Ltd is a dynamic and rapidly expanding airline company that provides professional training and career development opportunities for its employees.We are committed to excellence in our services and strive to provide the best experience for our passengers. As a result, we are looking for high-caliber candidates to join our...

About the RoleWe are looking for a seasoned professional to fill the position of Ground Services Supervisor - Irregularity Control Centre. In this role, you will be responsible for managing flight disruptions, pre- alerting concerned stations, and coordinating with internal and external parties to reduce the impact on passengers and minimize company losses....

ResponsibilitiesLead a team to perform station patrolling and execute 'MTR By-laws' inspections mainly at East Rail Line.Assist station staff in prosecuting fare evasion and imposing fines in accordance with procedures.Prevent passengers from entering the railway premises with large luggage or dangerous items which are non-compliant with the Corporation's...

Company OverviewMass Transit Railway is a leading transportation service provider in Hong Kong, committed to delivering exceptional customer experiences. Our vision is to become the most reliable and efficient transportation system in the region.Job DescriptionWe are seeking a highly motivated Transportation Services Coordinator to join our team. As a key...

RequirementsRight to Work in Hong Kong: The successful candidate must have the right to work in Hong Kong.Minimum Age: The minimum age requirement for this role is 18 years old.Communication Skills: Good command of spoken and written English is required for effective communication with stakeholders.Interpersonal Skills: Strong interpersonal and communication...

Job DescriptionWe are seeking a highly skilled and customer-centric Service Delivery Expert to join our team at the Mass Transit Railway. As a Light Rail Customer Service Professional, you will be responsible for providing exceptional service to our customers, ensuring their needs are met promptly and efficiently.The ideal candidate will have a proven track...

Company OverviewThe Mass Transit Railway is committed to delivering exceptional customer experiences through our network of customer service centres. As a Customer Service Centre Officer-Light Rail, you will play a vital role in achieving this goal by providing prompt and courteous assistance to Light Rail passengers.Job DescriptionIn this role, you will be...