Digital Experience Innovation Manager
4 days ago
Job Description
About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Digital Experience Innovation Manager. The successful candidate will be responsible for designing and implementing new digital services and experience initiatives on our official mobile application, online service booking platform, and other digital channels.
Main Responsibilities- Develop and implement new digital services and experience initiatives that enhance passenger experience
- Collaborate with internal departments and technology partners to devise use cases and proof of concepts for Generative AI and new-tech applications
- Analyze passenger behavior, market trends, and performance metrics to inform product decisions and optimize the passenger experience
- Establish and nurture partnerships in technology sectors to introduce innovative services for passengers
- Degree holder in Computer Science, Information Technology, Data Science/Analytics, or related discipline
- Minimum 6 years of relevant work experience in business/operations management, leveraging new technologies for business performance enhancements
- Strong business acumen, creative mindset, and entrepreneurial spirit
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