Digital Innovation Manager
20 hours ago
Cathay Pacific Airways Limited is a world-renowned airline that strives to deliver exceptional customer experiences through innovative digital solutions. Our ambition is to be one of the best service brands globally, and our Conversational AI plays a pivotal role in enhancing customer interactions across our digital platforms.
Job Description
We are seeking a highly skilled Digital Product Manager to lead our Conversational AI team, shaping the future of our offerings and driving innovation to differentiate our products. As a key member of our digital product management team, you will collaborate with departments to address customer needs, improve operational efficiency, and ensure alignment with business goals. Your responsibilities will include executing the product vision, driving initiatives, managing chatbot development, and ensuring strategic alignment with business objectives.
Key Responsibilities
* Identify strategic opportunities and engage with senior stakeholders for insights to develop market and competitive strategies
* Systematically assess proposed features to meet user needs and deliver intended value through user testing, gathering feedback, and data-driven methods
* Define functionality and set clear goals through requirement gathering, aligning features with business goals, and integrating specifications into product roadmaps
* Collaborate with design, engineering, and other teams to deliver product functionality, ensuring consistent and high-quality shipping
Requirements
* Bachelor's degree in business, Computer Science, Engineering, or a related field
* Extensive experience in product management with a proven track record of managing and delivering successful digital products
* Experience in building chatbots or working in Service Centre is a plus
Benefits
Cathay Pacific offers a dynamic and inclusive work environment, opportunities for growth and development, and a chance to impact customer service through digital innovation. If you're passionate about leveraging technology to enhance experiences and leading in a fast-paced environment, we encourage you to apply.
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