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Senior Manager of Passenger Experience

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

Job Title: Senior Manager of Passenger Experience

About the Job

We are seeking a highly skilled and experienced professional to join our team as a Senior Manager of Passenger Experience. The successful candidate will be responsible for driving innovation in passenger experience through the design and implementation of new digital services and experience initiatives.

Main Responsibilities
  • Develop and implement new digital services and experience initiatives that enhance passenger experience
  • Collaborate with internal departments and technology partners to devise use cases and proof of concepts for Generative AI and new-tech applications
  • Analyze passenger behavior, market trends, and performance metrics to inform product decisions and optimize the passenger experience
Requirements
  • Degree holder in Computer Science, Information Technology, Data Science/Analytics, or related discipline
  • Minimum 6 years of relevant work experience in business/operations management, leveraging new technologies for business performance enhancements
  • Strong business acumen, creative mindset, and entrepreneurial spirit