General Manager Operations
3 days ago
The selected candidate will be responsible for the safe delivery of all airport ground handling and passenger services activities and ensure that our operations are aligned with changing customer needs, industry technological advancements, and the business objectives of Hong Kong Airport Services Limited.
Key Responsibilities:
- Provide leadership to the ground operations team through clear communication. Able to motivate large teams and ensure all performance metrics are achieved and employee relations issues are minimized.
- Lead and manage ramp, cargo, baggage, load control, service control, flight dispatch, passenger services and transport services teams' activities to meet all operational KPIs.
- Improve and drive operational performance, including enhancements in service level and productivity to meet company targets. Optimize the deployment of staff & ground service.
- Develop, implement and manage all operational workplace safety, security & environmental policies, and ensure compliance with all applicable regulations.
- Ensure all operational incidents and complaints are thoroughly investigated and mitigation plans are developed and implemented.
- Determine training needs and reinforce training programs to ensure a high level of excellence in safety and customer service.
- Coordinate with People Department to manage organizational succession planning, capability development and employee relations.
- Collaborate with authorities and other departments to achieve a safe and secure working environment. Build a strong safety work culture.
- Coordinate with the Commercial Team to align operational strategies with business objectives and drive overall performance. Collaborate with the Engineering Team to ensure seamless integration of operational processes and technical solutions that enhance ground handling safety and efficiency.
- Develop and manage the operations budget, ensuring cost-effective use of resources.
- Lead response efforts during operational disruptions, ensuring effective communication and swift resolution. Lead the planning and execution of business contingency plans and building resilience in operations.
- Complete other assignments allocated by COO.
Requirements:
- University graduate in related discipline.
- Minimum 15-year experience in aviation industry including 10 years of management experience and 5 years at a major ground handling company.
- Excellent execution, communication and interpersonal skills. Cantonese speaking preferred.
- Strong business acumen, operational and negotiation capabilities.
- Must be able to pass a pre-employment, random Drug Screening and Background Check.
- Valid driver's license.
We offer a competitive remuneration package and a full range of benefits. Interested parties please send your resume with your current and expected salary to the Talent Acquisition Team by clicking the "Easy Apply" button.
Personal data collected will be treated in the strictest confidence and only be used for recruitment related purposes. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
Seniority levelDirector
Employment typeFull-time
Job functionOther
IndustriesAirlines and Aviation
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