Regional Operations Manager

3 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Wharf Hotels Full time
Job Description

As Vice President Operations, you will be responsible for driving business growth and excellence across our hotels in the Asia Pacific region.

About the Role

The ideal candidate will have extensive experience in hotel operations, preferably with a strong background in leadership roles. Your expertise will be invaluable in developing and implementing operational strategies that align with our company's vision and objectives.

Main Responsibilities

  • Strategic Leadership: Collaborate with cross-functional teams to establish business objectives and drive growth through effective operations management.
  • Owner Relations: Build and maintain strong relationships with owners to ensure compliance with brand standards and maximize brand value.
  • Performance Improvement: Provide guidance and support to property teams to enhance performance and foster strong owner relationships through regular meetings.
  • Business Planning: Develop and execute annual business plans and budgets for properties, ensuring effective implementation across hotels.
  • Strategic Monitoring: Oversee the implementation of strategic plans, focusing on profit maximization and service quality.
  • Monthly Reviews: Lead monthly Business Review Calls to address performance gaps and identify improvement opportunities.
  • Financial Reporting: Provide senior executives with monthly evaluations of financial and operational performance.
  • Quality Standards: Develop and maintain WHM quality standards for both existing and new hotels.
  • Market Growth: Identify new prospects to support brand growth and assist with marketing, financial analysis, and competitive positioning.
  • Operational Strategy: Implement operational strategies across various areas to achieve business objectives.
  • Pre-Opening Supervision: Oversee pre-opening management activities and ensure timely implementation of operational standards for new hotels.
  • General Manager Guidance: Provide direction to General Managers to ensure brand standards are met, profitability maximized, and issues resolved effectively.

Key Qualifications

  • College or University degree (preferred)
  • Certification in hotel management (preferred but not required)
  • At least 15 years of experience in hotel operations or equivalent
  • Previous experience as General Manager / Area General Manager / Multi Property General Manager
  • Pre-opening / Opening Experience
  • Experience in China and Asia Pacific Region
  • Strong self-awareness, empathy, and effective communication skills
  • Excellent vision and planning skills, with the ability to organize and delegate tasks effectively
  • Embraces change, engages in creative thinking, and manages transitions effectively

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