Senior User Experience Journey Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Company Overview
DBS Bank (Hong Kong) Limited enables and empowers its team with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality, control, technology, people capability, and innovation. In the Technology and Operations department, we manage the majority of the Bank's operational processes and strive to delight our business partners through various banking delivery channels.

Job Description
We are seeking a Senior User Experience Journey Manager to drive our digital transformation strategies in improving employee experience. The successful candidate will design strategic plans to support the Bank's Transformation initiatives, drive people engagement through event planning, communicate strategic messages, and bridge stakeholders from Business, Technology, and Operations on assigned projects/initiatives contributing to DBS business priorities and strategic objectives.

Key Responsibilities:
  • Design strategic plans to support the Bank's Transformation strategies in improving employee experience.
  • Drive people engagement via guiding the team to design/plan arrangement/logistics for delivering employee events such as engagement events, volunteer work, learning activities, and branding initiatives.
  • Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs.
  • Bridge among various stakeholders from Business, Technology, and Operations on assigned projects/initiatives contributing to DBS business priorities and strategic objectives.

Requirements
To be successful in this role, you should have a Bachelor or Master degree, minimum 6-8 years working experiences, preferably in areas of event management, process improvement, or project management. You should also possess professional knowledge and skills, including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement. Professional certification including Six Sigma Green Belt, PMP, Agile is a plus. Additionally, you should have good strategic mindset and design sense, proficiency in Adobe Photoshop, Illustrator, Premiere, video editing, and good communication skills in both written and spoken English and Chinese.

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