User Experience Manager

8 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Associates Full time


Our client, a reputable entity in the financial industry, and they are looking to hire a experienced User Experience (UX) Manager to join them to work on a transformation project. This is an excellent opportunity to play a critical role in shaping the user experience for industry-leading operations projects.

Requirements

  • Proficiency with tools: Figma, Sketch, InVision, Illustrator, Photoshop, InDesign and other design/ prototyping tools.
  • Ability to visualize the problem in sketches, illustrations or conceptual diagrams
  • Ability to translate research findings into actionable insights that tangibly show business value
  • Ability to find insights, patterns, trends and commonalities on research findings and data

Main Responsibilities

  • End to end ownership of Customer Experience initiative supporting key business programs
  • Participate, facilitate and deliver research delivery on user groups such as Advisors or Clients to drive better insights for design execution
  • Use wireframes, prototypes, service design blue prints, mocks to communicate interaction and design ideas
  • Leverage data /insights to inform business requirements and use cases for CX initiatives and to support local change management / adoption as platform solutions come onboard

Other Responsibilities

  • Ensure deliverables and systems comply with all applicable standards and guidelines
  • Perform other responsibilities and duties assigned by managers to meet business objectives
  • Proactively get updated of the latest digital implementation and drives for implementation
  • Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements




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