User Experience Writer
2 days ago
Responsibilities:
- Produce concise and intuitive writing across customer touchpoints to give the user the least amount of friction possible when using the digital products
- Tracking and analyzing customer experiences across channels, customer journeys, and touchpoints
- Collaborate with business owners, UX designers and various other stakeholders (Legal, Compliance, Operation & Marketing etc.) to ensure the messaging is clear, precise, and engaging
- Work closely with UX and UI designers to improve the overall digital product user flows
- Design/maintain a writing principle & guideline and workflow. And be the advocate to our stakeholders about the value of upholding the standards
- Oversee the content across the channels and customer journeys to ensure consistency of brand's tone and manner
- Support on user interview and analysis e.g. survey design and scripting
- Degree holder in Journalism, Communications, Media, Creative, Marketing or any related discipline
- With a minimum of 5+ years of experience in UX writing and creating digital experiences
- Knowledge in online customer engagement platforms
- Understanding of interactive design and usability principles and how content strategy and creation contributes to the user experience
- Good understanding of user-centered design and related design disciplines (customer experience strategy, design research, interaction design)
- Can analyze data and make data-driven content decisions
- Experience partnering with various stakeholders (Marketing, UX, IT Development)
- Curious, open-minded with can-do attitude
- Self-motivated and analytical mind
- Willingness to collaborate, strong communication and inter-personal skill
- Excellent writing and communications skills in both Chinese & English
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