User Experience Writer

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

Responsibilities:

  • Produce concise and intuitive writing across customer touchpoints to give the user the least amount of friction possible when using the digital products
  • Tracking and analyzing customer experiences across channels, customer journeys, and touchpoints
  • Collaborate with business owners, UX designers and various other stakeholders (Legal, Compliance, Operation & Marketing etc.) to ensure the messaging is clear, precise, and engaging
  • Work closely with UX and UI designers to improve the overall digital product user flows
  • Design/maintain a writing principle & guideline and workflow. And be the advocate to our stakeholders about the value of upholding the standards
  • Oversee the content across the channels and customer journeys to ensure consistency of brand's tone and manner
  • Support on user interview and analysis e.g. survey design and scripting
Requirements:
  • Degree holder in Journalism, Communications, Media, Creative, Marketing or any related discipline
  • With a minimum of 5+ years of experience in UX writing and creating digital experiences
  • Knowledge in online customer engagement platforms
  • Understanding of interactive design and usability principles and how content strategy and creation contributes to the user experience
  • Good understanding of user-centered design and related design disciplines (customer experience strategy, design research, interaction design)
  • Can analyze data and make data-driven content decisions
  • Experience partnering with various stakeholders (Marketing, UX, IT Development)
  • Curious, open-minded with can-do attitude
  • Self-motivated and analytical mind
  • Willingness to collaborate, strong communication and inter-personal skill
  • Excellent writing and communications skills in both Chinese & English
#LI-LC1


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