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Dah Sing Bank Customer Support Specialist
1 week ago
This is an exciting opportunity to join Dah Sing Bank as a Customer Service Representative, where you will play a key role in delivering exceptional customer service and support to our clients.
Main Responsibilities- Customer Interactions: Engage with customers, responding to their queries and resolving any issues in a timely and professional manner.
- Complaint Resolution: Effectively handle customer complaints, working closely with colleagues to ensure that issues are resolved fairly and efficiently.
- Service Quality: Maintain high levels of customer satisfaction, adhering to established service standards and objectives.
- Business Development: Identify opportunities to acquire new business, referring leads to branches and other sales units as required.
- Education and Experience: A minimum of secondary education with relevant experience in customer services, preferably in the banking industry.
- Digital Literacy: Familiarity with digital services and/or SME corporate client service is highly desirable.
- Regulatory Compliance: Possession of relevant regulatory qualifications and competencies, including insurance and/or investment licenses.
- Language Skills: Good command of written and spoken English and Chinese, with fluency in Putonghua highly preferred.
