Senior Retail Banking Operations Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Financial Group

The Dah Sing Financial Group is a leading financial services group in Hong Kong, offering banking, insurance, and related services through its extensive network. Our values are built on caring, teamwork, and progressiveness.

We recognize individual uniqueness and encourage growth. Our goal is to create an environment where you can thrive as your authentic self.

Main Responsibilities:

  • Develop business and operational guidelines to ensure sales compliance with regulatory requirements.
  • Establish monitoring frameworks for quality control and assurance.
  • Maintain updated control methodologies and conduct regular compliance reviews.
  • Identify areas for improvement and implement enhancements.
  • Review risk and control MIS reports and execute operational control measures.
  • Oversee incident tracking and resolution, ensuring timely follow-up.
  • Provide training on compliance knowledge and awareness.
  • Develop procedure manuals for detailed tasks and operations.

To Meet the Challenge:

  • 5+ years of experience in retail banking regulations, operations, products, and services, preferably with compliance experience.
  • Solid knowledge of compliance and control assurance frameworks.
  • Excellent communication and interpersonal skills.
  • Self-initiative, ability to work independently under pressure, good time management.
  • Proficiency in Microsoft Office and fluency in English, Chinese, and Putonghua.

About Dah Sing Financial Group:

Dah Sing Financial Group is a major player in Hong Kong's financial services sector, providing a wide range of services through its extensive network. We strive to create a culture that fosters pride and growth, valuing individual differences and promoting a sense of community.



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