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Banking Industry Representative

1 week ago

Hong Kong Island, Hong Kong SAR China Dah Sing Bank Full time
About the Role

This is an exciting opportunity to join Dah Sing Bank as a Phone Banking Expert, where you will play a key role in delivering exceptional customer service and support to our clients.

Main Responsibilities
  • Customer Interactions: Engage with customers via phone, responding to their queries and resolving any issues in a timely and professional manner.
  • Complaint Resolution: Effectively handle customer complaints, working closely with colleagues to ensure that issues are resolved fairly and efficiently.
  • Service Quality: Maintain high levels of customer satisfaction, adhering to established service standards and objectives.
  • Business Development: Identify opportunities to acquire new business, referring leads to branches and other sales units as required.
Requirements
  • Education and Experience: A minimum of secondary education with relevant experience in customer services, preferably in the banking industry.
  • Digital Literacy: Familiarity with digital services and/or SME corporate client service is highly desirable.
  • Regulatory Compliance: Possession of relevant regulatory qualifications and competencies, including insurance and/or investment licenses.
  • Language Skills: Good command of written and spoken English and Chinese, with fluency in Putonghua highly preferred.