Customer Advocacy Lead

About UsLOJEL is an international carry essentials brand founded in Japan in 1989, currently headquartered in Hong Kong with teams in North America, Europe, and the Asia Pacific. We're sold in 15 territories across the globe and are committed to driving positive change through sustainability and innovation.We're looking for a Customer Experience Lead to join...

About the RoleAs a CUSTOMER EXPERIENCE SPECIALIST, you will play a crucial role in driving customer-centricity across the business. Your primary objective will be to develop and implement strategies that enhance the overall customer experience, leading to increased advocacy and business growth.The ideal candidate will have excellent analytical skills, with...

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...

Customer Value Management OverviewIn today's competitive market, delivering exceptional customer value is critical to maintaining a strong market position. At HSBC, we recognize the importance of prioritizing customer needs and expectations, ensuring that our customers receive tailored solutions that meet their individual requirements.This role offers an...

Job OverviewWe are seeking a skilled Customer Experience Lead to join our team. This role is responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline. The successful candidate will provide training, offer advice and support to team members, and monitor daily hotline duties.Key ResponsibilitiesProvide exceptional...

About Us At Zeal Holdings Limited, we're a people-centric company that prides itself on being product-oriented for customer success. With over 15 offices across the globe, our dedicated team of 500+ professionals is passionate about expanding our multicultural and diverse workforce.We offer excellent opportunities to develop your career path and provide you...

Retail Excellence OpportunityWe are looking for a skilled Global Retail Education Lead to join our team and drive our retail education strategy forward. As a key member of our team, you will be responsible for developing a comprehensive retail education strategy, partnering with key stakeholders, and establishing a robust learning ecosystem.About Our...

Job ResponsibilitiesAs an Operation Officer, Customer Service, you will be responsible for:Providing quality customer services to VIPs at GVIPL/HKIALAssisting with check-in arrangements, immigration and customs clearanceMonitoring supplier performance and conducting regular inspectionsAssisting with inventory control and management at GVIPL/HKIALPerforming...

Our Vision for Seamless Customer ExperiencesAt LOJEL, we're committed to empowering life's journeys with innovative, sustainable carry essentials that offer transformative experiences. We believe in the importance of connection and community, and our vision is to inspire mindful travel and connections worldwide.We're looking for a Customer Experience Lead to...

The Product Manager will play a crucial role in driving our company's success in the CPE business. This is an exciting opportunity for a talented professional who specializes in Customer Premises Equipment to join our team.About the Role:This is a mid-senior level position requiring a Bachelor's degree in Business Administration or a related field.Proven...

About the JobWe're seeking a Customer Experience Lead to lead the evolution of our Customer Success and Service teams into an experience-first function. This role requires a unique blend of skills and experience, including expertise in CX strategy, customer insights, and service design.The successful candidate will have a proven track record of delivering...

Job OverviewKingboard Holdings Limited is a leading company in the industry, and we are currently seeking a highly skilled individual to join our team as a Customer Service Officer.The ideal candidate will be responsible for implementing international marketing strategies, policies, objectives, and initiatives while focusing entirely on international...

Asia Pacific Soft Limited ("APSoft") is a leading IT software and services company in the industry, delivering strategic advice and solutions, including the design, development, deployment, and operations of end-to-end IT solutions to meet customers' business needs. Role Description As a Customer Service Officer at APSoft, you will play a vital role in...

At Wonder, we provide a leading payments gateway and FinTech platform for merchants in Asia Pacific.Our MissionWe empower any merchant to get paid effortlessly through our innovative solutions.Job DescriptionWe are seeking an Entry-Level Customer Service Specialist to join our team. As a key member of our customer service department, you will be responsible...

We are looking for a skilled Equity Solutions Leader to develop and implement effective product strategies that meet the evolving needs of our clients.The successful candidate will have a deep understanding of the U.S. equity market, prime brokerage operations, and the competitive landscape.This role requires strong collaboration and communication skills,...

Tbwa Chiat/Day Inc is seeking a talented Financial Product Innovator to design and develop innovative financial products and services.The ideal candidate will have a strong background in financial services, with expertise in equities or prime brokerage.This role requires a unique blend of technical and business acumen, with the ability to analyze complex...

POLA ORBIS Travel Retail Limited, a leading travel retail company based in Hong Kong, is seeking a skilled Customer Service Representative to join their team. As a key member of the customer service department, this individual will be responsible for processing orders, coordinating with customers and brand partners, managing shipment schedules, and...

We are seeking a skilled Customer Retention Strategist to develop and execute innovative strategies that enhance customer loyalty and engagement in the Forex, Crypto, and Stock trading markets. This role will focus on retaining customers, driving repeat business, and ensuring high lifetime value through personalized communication and retention plans.Key...

About the Role: Grade Level (for internal use): 10 The Role: Customer Success Manager, Greater China The Location: Hong Kong This position serves and supports business growth and customer retention, specifically in customer success, ensuring that the customer receives maximum value and benefit from our products and services. The position is also...

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...