Customer Service Product Lead

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Zeal Holdings Limited Full time

About Us
At Zeal Holdings Limited, we're a people-centric company that prides itself on being product-oriented for customer success. With over 15 offices across the globe, our dedicated team of 500+ professionals is passionate about expanding our multicultural and diverse workforce.
We offer excellent opportunities to develop your career path and provide you with the tools and support to be successful in your journey with us.
We're a business portfolio comprising regulated financial institutions and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology, with a presence in all major global locations.

What You'll Be Doing
The Customer Service Product Lead will be responsible for developing and implementing product strategies for online customer service, AI-driven customer support, and innovative customer service solutions. This role requires a deep understanding of customer needs and the ability to leverage technology to enhance service delivery.

  • Product Design and Planning
    • Develop and oversee the strategy, roadmap, and iteration plans for customer service products, ensuring alignment with customer needs and market trends.
    • Design comprehensive product solutions that incorporate online customer service, AI support, and innovative service features.
    • Ensure product design includes a variety of functionalities to improve user engagement and satisfaction.
  • Market Analysis and User Insights
    • Conduct market research to analyze customer needs and competitive landscapes, supporting informed product decisions.
    • Utilize data analysis tools to monitor product performance and customer satisfaction, suggesting improvements based on insights.
  • User Experience and Operational Efficiency
    • Responsible for the overall user experience of customer service products, ensuring they are intuitive, efficient, and effective.
    • Optimize operational processes for customer service solutions, covering all aspects from user acquisition to service resolution.
  • Collaboration with Development Team for Product Delivery
    • Work closely with the technical team to ensure the timely delivery of customer service products based on market demands.
    • Coordinate with the development team throughout the product lifecycle to address technical challenges and adapt to changing requirements.


  • Hong Kong, Central and Western District, Hong Kong SAR China Air Charter Service Part time

    Our company, Air Charter Service, is a leading charter provider that delivers exceptional experiences to our clients.We are seeking an enthusiastic individual to join our team as a Telemarketing Specialist. As a key member of our sales team, you will be responsible for promoting our services to potential customers through warm calls and other marketing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zeal Holdings Limited Full time

    About Us An award-winning Fintech organisation with a dedicated team of 500+ professionals across the globe. With more than 15 offices across the world, we are a people-centric company which prides itself on being product-oriented for customer success. As we continue the journey of scaling up our business, we are passionate about expanding our multicultural...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services provider in Hong Kong and beyond. Our team focuses on delivering exceptional customer experiences, driving business growth through proactive sales efforts, and fostering a culture of teamwork and progressiveness.Job Purpose:To provide top-notch service to walk-in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    About UsBank Of China (Hong Kong) Limited is a leading financial institution committed to delivering exceptional banking services to our customers.Job DescriptionWe are seeking a highly skilled Customer Service Manager to join our team. As a key member of our relationship banking team, you will be responsible for handling customer inquiries and requests...


  • Hong Kong, Central and Western District, Hong Kong SAR China Startupr Hong Kong Limited Full time

    RequirementsLanguages: Level 2/Grade E in Chinese and English in HKDSE/HKCE.Experience: 1 year full-time experience in a related field.Skills: Aircraft Service Planning, Customer Service.

  • Product Strategist

    3 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zeal Holdings Limited Full time

    Job OverviewWe are seeking an experienced Customer Service Product Lead to join our team at Zeal Holdings Limited. The ideal candidate will have a proven track record in developing and implementing online and AI-driven customer service products.Main Responsibilities:Develop and Implement Product StrategiesDesign comprehensive product solutions that...


  • Hong Kong, Central and Western District, Hong Kong SAR China Asia Pacific Soft Ltd. Full time

    Asia Pacific Soft Limited ("APSoft") is a leading IT software and services company in the industry, delivering strategic advice and solutions, including the design, development, deployment, and operations of end-to-end IT solutions to meet customers' business needs. Role Description As a Customer Service Officer at APSoft, you will play a vital role in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job OverviewWe are currently recruiting for a Station Officer-High Speed Rail to join our team. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and delivering excellent customer service.Responsibilities and DutiesConduct station inspections and identify areas for improvement.Develop and implement strategies to...


  • Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full time

    POLA ORBIS Travel Retail Limited, a leading travel retail company based in Hong Kong, is seeking a skilled Customer Service Representative to join their team. As a key member of the customer service department, this individual will be responsible for processing orders, coordinating with customers and brand partners, managing shipment schedules, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

  • Customer Service

    6 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full time

    Get AI-powered advice on this job and more exclusive features. POLA ORBIS Travel Retail Limited was established in 2021 to manage the group's travel retail business. Based in Hong Kong, the company operates the Group's brands, POLA, Jurlique, and THREE, in duty-free channels in Mainland China and other Asian countries. The role involves processing orders,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Octopus Holdings Limited Full time

    Job Description:We are seeking a Product Management Lead to join our team at Octopus Holdings Limited. In this role, you will be responsible for leading product development and customer experience efforts to drive sustainable business growth in the mobile-first era.Key Responsibilities:Develop and execute a comprehensive product strategy that aligns with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Officer to join our team at Bank of China (Hong Kong) Limited. As a key member of our customer service team, you will be responsible for delivering exceptional customer service through counter transactions, handling daily cash transactions, and providing excellent support to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing GroupDah Sing Financial Group is a leading financial services entity in Hong Kong, providing banking, insurance, and other related services. Our extensive network consists of over 70 branches across Hong Kong, Macau, and Mainland China.We cultivate a culture that values caring, teamwork, and progressiveness. We recognize the uniqueness of each...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chong Hing Bank Limited Full time

    We are seeking a highly skilled Counter Service Officer to join our team at Chong Hing Bank Limited.About the Role:This is a customer-facing role that requires excellent communication and interpersonal skills.The successful candidate will promote and advise customers on banking products and services.They will also be responsible for delivering efficient and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job ResponsibilitiesAs an Operation Officer, Customer Service, you will be responsible for:Providing quality customer services to VIPs at GVIPL/HKIALAssisting with check-in arrangements, immigration and customs clearanceMonitoring supplier performance and conducting regular inspectionsAssisting with inventory control and management at GVIPL/HKIALPerforming...


  • Hong Kong, Central and Western District, Hong Kong SAR China Wonder Full time

    Wonder is a leading payments gateway and FinTech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant to get paid effortlessly.Currently, Wonder is Hong Kong's first fully digital all-in-one payments gateway platform where any merchant can self-KYC online in minutes, open an account, collect payments and manage transactions all from a...

  • Senior Product Lead

    1 week ago


    Hong Kong, Central and Western District, Hong Kong SAR China Octopus Holdings Limited Full time

    SalaryWe offer an attractive remuneration package to successful candidates.Job Description:The General Manager, Product Management will lead efforts in devising the future technical roadmap for Consumer digital products, eg. Mobile Octopus for local users, Mobile Octopus for Tourists, etc.This role requires strong knowledge in payment and digital solution...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Company OverviewCathay Pacific Airways Limited is a trusted partner in delivering exceptional customer experiences. Our Global Business Services Department establishes end-to-end processes and services to simplify, innovate, and automate our operations.Job DescriptionWe are seeking an experienced Customer Service Specialist to provide high-quality customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Tesla, Inc. Full time

    Company OverviewTesla, Inc. is committed to making electric vehicles accessible to everyone. We strive to deliver exceptional customer experiences through our products and services.Key ResponsibilitiesResolve customer complaints and issues efficiently and effectively.Educate customers on vehicle usage and provide technical support.Maintain accurate records...