Senior Customer Relations Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Customer Value Management Overview

In today's competitive market, delivering exceptional customer value is critical to maintaining a strong market position. At HSBC, we recognize the importance of prioritizing customer needs and expectations, ensuring that our customers receive tailored solutions that meet their individual requirements.

This role offers an exciting opportunity to contribute to our customer value management strategy, working closely with our team to develop and implement initiatives that enhance the overall customer experience. As a SENIOR CUSTOMER RELATIONS MANAGER, you will be responsible for analyzing customer data, identifying areas for improvement, and developing strategies to drive business growth through improved customer relationships.

Key Responsibilities:

  • Develop and Execute Customer-Centric Initiatives: Utilize data-driven insights to design and implement programs that drive customer satisfaction, loyalty, and advocacy.
  • Analyze Customer Feedback and Data: Collect and analyze customer feedback, complaints, and other relevant data to identify trends and opportunities for improvement.
  • Lead Cross-Functional Teams: Collaborate with stakeholders to develop and implement process enhancements, ensuring seamless customer experiences across all touchpoints.


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