Senior Customer Relations Manager
4 days ago
Customer Value Management Overview
In today's competitive market, delivering exceptional customer value is critical to maintaining a strong market position. At HSBC, we recognize the importance of prioritizing customer needs and expectations, ensuring that our customers receive tailored solutions that meet their individual requirements.
This role offers an exciting opportunity to contribute to our customer value management strategy, working closely with our team to develop and implement initiatives that enhance the overall customer experience. As a SENIOR CUSTOMER RELATIONS MANAGER, you will be responsible for analyzing customer data, identifying areas for improvement, and developing strategies to drive business growth through improved customer relationships.
Key Responsibilities:
- Develop and Execute Customer-Centric Initiatives: Utilize data-driven insights to design and implement programs that drive customer satisfaction, loyalty, and advocacy.
- Analyze Customer Feedback and Data: Collect and analyze customer feedback, complaints, and other relevant data to identify trends and opportunities for improvement.
- Lead Cross-Functional Teams: Collaborate with stakeholders to develop and implement process enhancements, ensuring seamless customer experiences across all touchpoints.
-
Senior Customer Relations Officer
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Qatar Airways Full timeAbout the RoleWe are recruiting for a Senior Cargo Customer Service Agent based in Hong Kong. As a key member of our team, you will be involved in providing customer service functions, liaising with stakeholders, and contributing to meeting and exceeding targets.Your responsibilities will include:Ensuring compliance with safety and security regulations and...
-
CXO Support Specialist in Customer Relations
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China ITPro2 Limited Full timeCXO Support Specialist in Customer Relations ITPro2 Limited Hong Kong SAR 6 days ago Be among the first 25 applicants Responsibilities: Coordinate between CXOs and technical teams to improve client relations. Monitor and analyze data related to customer behavior and CXO engagement. Spearhead initiatives to improve client satisfaction and retention. ...
-
Senior Manager, Investor Relations
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Melco Resorts & Entertainment Limited Full timeSenior Manager, Investor Relations & Business Development Apply locations HK - Centrium time type Full time posted on Posted 5 Days Ago time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id REQ12589 REQ12589 Senior Manager, Investor Relations & Business Development (Open) KEY ROLES & RESPONSIBILITIES Investor Relations ...
-
Senior Public Relations Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China MCG Talent Full timeDirector of Public Relations and Business Development Award-winning regional strategic communications firm seeking a VP/Director for their team in Hong Kong. Responsibilities Include: Advising key clients across finance, insurance, fintech, and corporate on PR and integrated marketing communications. Mentoring senior staff in leadership and guiding client...
-
Senior Customer Success Manager
9 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full timeCompany Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational...
-
Public Relations Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hearts On Fire Full timeHearts On Fire is seeking a seasoned professional to lead its public relations and events initiatives. As a Public Relations Manager, you will be responsible for developing and executing comprehensive PR strategies that enhance the company's brand visibility and reputation.You will manage media relations, including drafting and distributing press releases,...
-
Senior customer service representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Links International Full timeSenior Customer Service Representative (Regional Corporate Clients/PMO)1 day ago Be among the first 25 applicants Direct message the job poster from Links International Summary: Our client is an international enterprise headquartered in HK, with strong partnership with world's top-tier luxury brands and supplying the airlines and travel industries. In this...
-
Institutional Investor Relations Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China 世纪前沿资产 Century Frontier Asset Management Full timeJob Description:We are seeking an experienced marketing and sales professional to join our team at Century Frontier Asset Management. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with sovereign funds and large institutional investors, developing strategies for raising US dollar funds, and...
-
Senior Customer Success Strategist
5 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full timeAt LinkedIn, we're committed to empowering professionals to achieve their goals. As a Senior Customer Success Manager, you'll play a critical role in helping our customers succeed with our Hiring Solutions.">Job OverviewThe ideal candidate will have 5+ years of experience in Customer Success, Account Management, or Consulting, with a strong understanding of...
-
Investment Relations Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China SenseTime 商汤科技 Full timeOn-site Full Time 3 - 5 Year Mid-Senior level Skills: Microsoft Office Suite Job Responsibilities Play a key role in managing communication between the company and its shareholders, potential investors, analysts, and other key financial stakeholders. Provide strategic insights, craft and deliver key messaging. Support the development of investor relations...
-
Customer Experience Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeThe BOC Group Life Assurance Company Limited seeks a Customer Experience Manager to oversee the daily operations of its hotline team, ensuring timely and quality services are provided to customers across various distribution channels. This role is responsible for supporting company-wide initiatives aligned with strategic development goals.Key...
-
Senior Customer Success Expert
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full timeAbout Our TeamOur team at LinkedIn is dedicated to helping our customers achieve their business goals through effective customer success strategies.We're looking for a Senior Customer Success Manager who can partner closely with our sales partners to ensure that our customers get the most out of their investment in our hiring solutions.The ideal candidate...
-
Senior Customer Service Representative
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Links International Full timeSenior Customer Service Representative (Regional Corporate Clients/PMO)1 day ago Be among the first 25 applicantsDirect message the job poster from Links InternationalSummary:Our client is an international enterprise headquartered in HK, with strong partnership with world's top-tier luxury brands and supplying the airlines and travel industries.In this...
-
Senior Public Relations Executive
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China MCG Talent Full timeWe are seeking a Strategic Communications Director to lead our team in Hong Kong. As Vice President, Corporate Communications, you will be responsible for developing and implementing strategies that increase overall revenue. Your ability to advise key clients across finance, insurance, fintech, and corporate on PR and integrated marketing communications is...
-
Customer Success Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China S&P Global, Inc. Full timeAbout the Role: Grade Level (for internal use): 10 The Role: Customer Success Manager, Greater China The Location: Hong Kong This position serves and supports business growth and customer retention, specifically in customer success, ensuring that the customer receives maximum value and benefit from our products and services. The position is also...
-
Customer Services Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeThe incumbent will be responsible for supervising the daily operation of hotline team to provide quality and timely services to customers, either internal and external from different distribution channel. The incumbent is also expected to assist in various initiatives in alignment with Company's strategic development for excellent customer experience and...
-
Customer Relations Ambassador
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeBenefits and RewardsWe offer a range of benefits and rewards to our colleagues, including learning and development opportunities, MOstay (complimentary nights and attractive rates on rooms), health and colleague wellness programs, and retirement plans.About UsMandarin Oriental, Hong Kong is the quintessential 'home away from home' for discerning leisure and...
-
Customer Service Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China The Hongkong Electric Co., Ltd. (HK Electric) Full timeJob DescriptionWe are seeking a talented individual to join our team as an Assistant Customer Business Support Manager. As a key member of our organization, you will be responsible for managing Smart Power Services schemes and customer/stakeholder relationships for energy market related areas or initiatives and businesses related to community sector.In this...
-
Assistant Customer Business Support Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China The Hongkong Electric Co., Ltd. (HK Electric) Full timeAssistant Customer Business Support Manager (Ref. No. CS-CBD-ACBSM-LI) 5 hours ago Be among the first 25 applicants Lighting up the homes and businesses of Hong Kong since 1890, HK Electric has a long record of providing a safe and highly reliable electricity supply at a reasonable price to customers on Hong Kong and Lamma islands. Since 1997, its power...
-
Customer Service
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full timeGet AI-powered advice on this job and more exclusive features. POLA ORBIS Travel Retail Limited was established in 2021 to manage the group's travel retail business. Based in Hong Kong, the company operates the Group's brands, POLA, Jurlique, and THREE, in duty-free channels in Mainland China and other Asian countries. The role involves processing orders,...