Customer Service Professional

4 days ago


Hong Kong Island, Hong Kong SAR China TOPPAN Edge (Hong Kong) Limited Full time

Company Overview

TOPPAN Edge (Hong Kong) Limited is a leading provider of innovative solutions.

Job Description

We are seeking a Hotline Customer Service Officer to join our team. As a key member, you will be responsible for handling incoming calls from customers and internal stakeholders in a professional manner. Your primary focus will be on life insurance product inquiries, arranging follow-up calls with customers, and addressing their complaints and inquiries.

Key Responsibilities:

  • Handle customer calls and emails professionally and efficiently.
  • Provide accurate and timely information on life insurance products.
  • Arrange follow-up calls to ensure customer satisfaction.
  • Resolve customer complaints and issues effectively.
  • Record call information accurately in the company system.
  • Perform ad-hoc tasks assigned by supervisors.

Requirements

To succeed in this role, you must have the following qualifications and skills:

  • Hold relevant licenses such as IIQE 1, 3, 5.
  • Possess HKCEE/HKDSE or above qualification with five subjects including Chinese, English, and Mathematics.
  • Demonstrate strong customer service techniques and communication skills.
  • Be fluent in Cantonese, English, and Mandarin languages.
  • Show proficiency in PC and Chinese word processing skills.
  • Demonstrate great interpersonal and problem-solving abilities.

Benefits

We offer an excellent compensation package, promotion prospects, and job satisfaction. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.



  • Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    At International Executive Service Corps, we are seeking a seasoned professional to lead our customer service team. As a Senior Customer Services Manager, you will be responsible for driving team performance and ensuring the delivery of exceptional customer experiences.Main Responsibilities:Develop and implement effective training programs to enhance team...


  • Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    We are seeking a highly motivated and experienced professional to join our customer support team as a Senior Customer Services Manager. At International Executive Service Corps, we value teamwork, innovation, and customer-centricity.Responsibilities:To design, deliver, and evaluate training programs to enhance team performance.To collaborate with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Air Charter Service Part time

    Our company, Air Charter Service, is a leading charter provider that delivers exceptional experiences to our clients.We are seeking an enthusiastic individual to join our team as a Telemarketing Specialist. As a key member of our sales team, you will be responsible for promoting our services to potential customers through warm calls and other marketing...


  • Hong Kong Island, Hong Kong SAR China CBRE Group, Inc. Full time

    **Job Description**We are looking for a highly motivated and experienced Customer Service and Contract Management Professional to join our team at CBRE Group, Inc.This role involves providing exceptional customer service and business support to contribute to the continued growth and success of our company.You will be responsible for reviewing sub-contractor...


  • Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    We are looking for an accomplished executive to spearhead our customer support efforts. As a Senior Customer Services Manager at International Executive Service Corps, you will oversee a team of professionals dedicated to delivering top-notch customer experiences.Key Responsibilities:Promote a culture of excellence and continuous improvement within the...

  • Customer Services

    4 days ago


    Hong Kong Island, Hong Kong SAR China Futu Holdings Limited Full time

    Customer Services / Corporate Services Officer (ESOP)Handle and follow up clients' enquiries, liaise with external parties and internal staff based on the feedbacks gather from clients.Handle ESOP project processing and provide suggestions for clients in a professional manner.Providing reports and managing documents.Knowledge on KYC and AML...


  • Hong Kong Island, Hong Kong SAR China KPay Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at KPay Group.This role involves providing exceptional support to customers via various communication channels, ensuring their issues are resolved promptly and professionally.


  • Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time

    Our hotel group offers an array of options across different brands to suit every guest's needs. We are committed to providing exceptional customer service and investing in the learning and development of our colleagues.Role SummaryWe are seeking a Front Office Supervisor who can ensure all interactions with guests are handled professionally, perform check-in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing GroupDah Sing Financial Group is a leading financial services entity in Hong Kong, providing banking, insurance, and other related services. Our extensive network consists of over 70 branches across Hong Kong, Macau, and Mainland China.We cultivate a culture that values caring, teamwork, and progressiveness. We recognize the uniqueness of each...


  • Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    We require an experienced leader to take charge of our customer service operations. As a Senior Customer Services Manager at International Executive Service Corps, you will be responsible for developing and executing strategies to drive business success.Main Objectives:To provide world-class customer experiences through effective training and coaching.To...


  • Hong Kong Island, Hong Kong SAR China Xiaomi Technology Full time

    About the RoleThe Customer Service and Sales Director will be responsible for leading a team of sales professionals to deliver exceptional customer service and sales results, driving sales performance, and overseeing store operations to contribute to the growth and success of our company.Main ResponsibilitiesSales Strategy: Develop and implement sales...


  • Hong Kong Island, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

    Job DescriptionThe Senior Customer Service Lead will be responsible for supervising the daily operation of our hotline team to provide quality and timely services to customers.The ideal candidate will have a degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS) and at least 6 years of working experience in life...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    About UsBank Of China (Hong Kong) Limited is a leading financial institution committed to delivering exceptional banking services to our customers.Job DescriptionWe are seeking a highly skilled Customer Service Manager to join our team. As a key member of our relationship banking team, you will be responsible for handling customer inquiries and requests...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fubon Bank (Hong Kong) Limited Part time

    At Fubon Bank (Hong Kong) Limited, we are seeking a highly skilled Customer Service professional to join our team. In this role, you will be responsible for performing outbound calls to follow up with applicants on mobile applications submitted.Handle general hotline inquiries and greet customers in a professional manner.Follow up on customer inquiries from...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Officer to join our team at Bank of China (Hong Kong) Limited. As a key member of our customer service team, you will be responsible for delivering exceptional customer service through counter transactions, handling daily cash transactions, and providing excellent support to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job OverviewWe are looking for a talented Service Delivery Expert to join our team at the Mass Transit Railway. As a Light Rail Customer Service Centre Officer, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our Light Rail Customer Service Centres.In this role, you will work closely with our...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About the RoleWe are seeking a Customer Service Ambassador to join our Wealth Select Centre & Customer Service Centre in Hong Kong. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing prompt and accurate services to our clients.Key Responsibilities:Serve customers and agents by addressing their...


  • Hong Kong Island, Hong Kong SAR China KPay Group Full time

    Responsibilities:Providing assistance to customers by answering questions, resolving issues, and addressing complaints in a professional and timely manner.Reply to merchants via Whatsapp and record all inquiries (Technical support, Examine, Inquiry application progress, etc.)Identifying customer needs, finding solutions to problems, and ensuring customer...


  • Hong Kong Island, Hong Kong SAR China PCCW Full time

    We are seeking a highly motivated and detail-oriented Customer Service Operations Specialist to join our team at PCCW. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to customers.In this role, you will be responsible for overseeing daily MPF operations, including member onboarding,...


  • Hong Kong Island, Hong Kong SAR China Wings Recruitment Partners Limited Full time

    Job DescriptionWe are seeking a skilled and experienced Customer Service Associate to join our retail banking team. As a key member of our team, you will be responsible for handling customer transactions, promoting and advising banking products and services, and providing high-quality servicing to our customers.The ideal candidate will have excellent...