Customer Service Operations Specialist

4 days ago


Hong Kong Island, Hong Kong SAR China PCCW Full time

We are seeking a highly motivated and detail-oriented Customer Service Operations Specialist to join our team at PCCW. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to customers.

In this role, you will be responsible for overseeing daily MPF operations, including member onboarding, contributions, investment directives, transfers, and withdrawals. You will also prepare and streamline meeting materials for internal and external engagements, facilitating effective follow-ups to ensure optimal coordination.

To succeed in this role, you should have a strong interest in digital tools and technologies, and experience in in-house system migration projects would be an advantage. You should also possess exceptional attention to detail, with the ability to juggle multiple priorities in a fast-paced environment.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a fresh graduate or experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



  • Hong Kong, Central and Western District, Hong Kong SAR China Air Charter Service Part time

    Our company, Air Charter Service, is a leading charter provider that delivers exceptional experiences to our clients.We are seeking an enthusiastic individual to join our team as a Telemarketing Specialist. As a key member of our sales team, you will be responsible for promoting our services to potential customers through warm calls and other marketing...


  • Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

    180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...


  • Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    We are seeking a highly motivated and experienced professional to join our customer support team as a Senior Customer Services Manager. At International Executive Service Corps, we value teamwork, innovation, and customer-centricity.Responsibilities:To design, deliver, and evaluate training programs to enhance team performance.To collaborate with...


  • Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    At International Executive Service Corps, we are seeking a seasoned professional to lead our customer service team. As a Senior Customer Services Manager, you will be responsible for driving team performance and ensuring the delivery of exceptional customer experiences.Main Responsibilities:Develop and implement effective training programs to enhance team...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Company OverviewCathay Pacific Airways Limited is a trusted partner in delivering exceptional customer experiences. Our Global Business Services Department establishes end-to-end processes and services to simplify, innovate, and automate our operations.Job DescriptionWe are seeking an experienced Customer Service Specialist to provide high-quality customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Medikonia Full time

    Job DescriptionWe are seeking a highly skilled and motivated Service Operations Specialist to join Medikonia. The successful candidate will play a crucial role in providing technical support, maintenance, and installation of our IVD equipment for clients in various industries across the region.Key Responsibilities:Provides installation, basic operation...


  • Hong Kong, Central and Western District, Hong Kong SAR China Reading Full time

    **Job Overview:**We are looking for a skilled Customer Service Specialist to join our team at Reading.**Key Responsibilities:Provide top-notch customer service to clients in the Hong Kong market, ensuring their needs are met and exceeded.Efficiently resolve customer complaints and issues, guaranteeing customer satisfaction.Foster strong communication skills...


  • Hong Kong Island, Hong Kong SAR China RedotPay Full time

    About the RoleThis is an exciting opportunity for a motivated International Support Manager to join our team at RedotPay. We are looking for someone who can effectively manage our global customer support operations, providing high-quality support to our users across multiple time zones and languages.Responsibilities:Manage a team of customer service...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionAt Bank Of China (Hong Kong) Limited, we are seeking a dedicated and customer-focused professional to join our team as a Frontline Support Specialist.Key Responsibilities:Greet customers and provide assistance in navigating the banking environment to promote a seamless customer experience.Support the management of bank hall operations to...


  • Hong Kong Island, Hong Kong SAR China Bank of China Full time

    About Job Title: IT Operations Specialist - Cloud ServicesThe Bank of China is hiring an IT Operations Specialist - Cloud Services to join our team. In this role, you will be responsible for providing technical expertise in cloud services, including cloud infrastructure management, migration, and optimization.Responsibilities:Design, develop, and implement...


  • Hong Kong Island, Hong Kong SAR China The Hongkong Electric Co., Ltd. (HK Electric) Full time

    Succeed in a Dynamic Environment with HK ElectricHongkong Electric Co., Ltd. (HK Electric) has been providing safe and reliable electricity supply to customers in Hong Kong since 1890. We are now looking for a Customer Support Specialist to join our team and contribute to our customer-centric approach.The successful candidate will have a bachelor's degree in...


  • Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Specialist, located in Hong Kong SAR. The Customer Service Specialist will handle day-to-day customer support tasks, ensuring customer satisfaction and delivering an excellent customer experience.The ideal candidate should possess strong communication and interpersonal skills to manage...


  • Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    We require an experienced leader to take charge of our customer service operations. As a Senior Customer Services Manager at International Executive Service Corps, you will be responsible for developing and executing strategies to drive business success.Main Objectives:To provide world-class customer experiences through effective training and coaching.To...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job Description - Operation Officer, Customer Service (240462) Operation Officer, Customer Service - (240462) Responsibilities Provide quality customer services at Government VIP Lounge (GVIPL) / HKIA VIP Lounge (HKIAL) Assist VIPs in check-in arrangements, immigration and customs clearance Monitor the performance of suppliers / service contractors and...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even...


  • Hong Kong Island, Hong Kong SAR China CTF Life Full time

    Welcome to our Agency Concierge Team, where we're searching for a highly skilled and experienced professional to fill the position of Support Services Senior Professional.This role requires a dedicated individual who can deliver exceptional service quality assurance and contribute to the continuous improvement of our operations.Responsibilities include...


  • Hong Kong, Central and Western District, Hong Kong SAR China OCBC Full time

    This senior leadership role involves overseeing the daily operations of OCBC's contact centre, ensuring that customer service standards are met and exceeded. The successful candidate will be responsible for managing a team of customer service representatives, developing strategies to improve customer satisfaction, and collaborating with other departments to...


  • Hong Kong, Central and Western District, Hong Kong SAR China JCDecaux Transport Hong Kong Full time

    Job DescriptionThe Customer Service and Data Specialist will provide administrative support to the Sales Team, engage in data collection and analysis, and develop photo and video content. The role requires strong communication and organizational skills, as well as proficiency in video and photo editing tools.Responsibilities:Support the Sales Team with...

  • Customer Services

    5 days ago


    Hong Kong Island, Hong Kong SAR China Futu Holdings Limited Full time

    Customer Services / Corporate Services Officer (ESOP)Handle and follow up clients' enquiries, liaise with external parties and internal staff based on the feedbacks gather from clients.Handle ESOP project processing and provide suggestions for clients in a professional manner.Providing reports and managing documents.Knowledge on KYC and AML...


  • Hong Kong Island, Hong Kong SAR China TUMI Part time

    Job DescriptionThis part-time sales associate position offers a unique opportunity to join a dynamic team and contribute to the success of a leading brand. As a sales associate, you'll be responsible for providing exceptional customer service, managing merchandise displays, and achieving sales targets.Key ResponsibilitiesCustomer Service: Provide timely and...