Customer Support Specialist

2 days ago


Hong Kong Island, Hong Kong SAR China The Hongkong Electric Co., Ltd. (HK Electric) Full time
Succeed in a Dynamic Environment with HK Electric

Hongkong Electric Co., Ltd. (HK Electric) has been providing safe and reliable electricity supply to customers in Hong Kong since 1890. We are now looking for a Customer Support Specialist to join our team and contribute to our customer-centric approach.

The successful candidate will have a bachelor's degree in a relevant field and at least 6 years of experience in customer relationship management, community communication, and business development. A good command of English and Chinese languages, both spoken and written, is required. Knowledge of energy efficiency, retro-commissioning, building facilities management, electric vehicle charging infrastructure, or community and stakeholder engagement events is an asset.

In this role, you will manage Smart Power Services schemes and customer/stakeholder relationships, assist in planning, implementing, and operating different Smart Power Services schemes/programmes, and provide support for projects and initiatives related to customer business development. If you thrive in a fast-paced environment and are committed to delivering exceptional customer service, we invite you to apply for this challenging position.



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