Technical Support Specialist

6 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Job Title: Application Support

We are seeking an experienced Technical Support Specialist to join our team at Classy Wheeler Limited. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to clients using our Production Management System.

Key Responsibilities:

  1. Provide timely and effective technical support to customers via telephone and email.
  2. Perform on-site demonstrations, training, and support to customers as needed.
  3. Troubleshoot and resolve system issues for customers.
  4. Develop and maintain strong relationships with clients to ensure high-quality service and satisfaction.

Requirements:

  1. Must have knowledge and experience in industrial engineering, factory production processes, or production management, preferably in the garment/textile industry.
  2. Familiarity with PMS or basic IT/application software is required.
  3. Fluency in Cantonese and Mandarin is essential.
  4. Excellent analytical and problem-solving skills are necessary.
  5. Prior experience in pattern design and making is an advantage.


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