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Technical Support Specialist

1 week ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our Classy Wheeler Limited team. The successful candidate will provide technical assistance and support to our users, ensuring they have the necessary tools and resources to perform their duties effectively.

Responsibilities
  1. Analyze problems and recommend solutions that meet the needs of our users.
  2. Provide Tier 1 support for desktops, laptops, Windows servers, printers, LAN/WAN networking.
  3. Maintain, install, troubleshoot, and upgrade desktop and laptop-based solutions.
  4. Support WAN, LAN, and Windows-based solutions, including Office365, Active Directory Management, and Backup Operation.
  5. Continuously improve help desk and day-to-day processes.
  6. Work collaboratively as part of a team.
  7. Create and update documentation as changes occur.
  8. Effectively communicate with users.
  9. Solicit and manage vendor relationships.
  10. Oversee local IT support at remote sites.