Technical Support Specialist
4 days ago
Company Overview:
eTeam is a leading IT recruitment agency with a strong presence in APAC.
Job DescriptionWe are seeking an experienced Desktop Support Officer to join our team in Hong Kong.
Key Responsibilities- Resolve complex technical issues escalated from the helpdesk.
- Troubleshoot and maintain software applications and infrastructure.
- Provide application support for in-house, third-party applications, and market data systems.
- Support operating system drivers, software, and firmware.
- Assist users with home connection and work-from-home setup.
- Create and maintain support documentation.
- Collaborate with other support teams within eTeam across multiple platforms.
- Record and manage incidents and requests in the ticket-tracking system.
- Proactively inform management of trends, significant problems, and expected delays.
- Participate in a rotating on-call schedule for after-hours and weekend support.
- Stay current with technology advancements and participate in training programs.
- Demonstrate excellent communication, interpersonal, and customer care skills.
- Ability to work under pressure and meet tight deadlines.
- Experience with help desk call management systems.
- Strong technical knowledge of various applications.
- Minimum 1-3 years of relevant experience.
- Mid-Senior level expertise.
- Full-time employment.
- Information Technology and IT Services/Consulting background.
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