Technical Support Specialist

4 days ago


Hong Kong Island, Hong Kong SAR China eTeam Full time

Company Overview:

eTeam is a leading IT recruitment agency with a strong presence in APAC.

Job Description

We are seeking an experienced Desktop Support Officer to join our team in Hong Kong.

Key Responsibilities
  1. Resolve complex technical issues escalated from the helpdesk.
  2. Troubleshoot and maintain software applications and infrastructure.
  3. Provide application support for in-house, third-party applications, and market data systems.
  4. Support operating system drivers, software, and firmware.
  5. Assist users with home connection and work-from-home setup.
  6. Create and maintain support documentation.
  7. Collaborate with other support teams within eTeam across multiple platforms.
  8. Record and manage incidents and requests in the ticket-tracking system.
  9. Proactively inform management of trends, significant problems, and expected delays.
  10. Participate in a rotating on-call schedule for after-hours and weekend support.
  11. Stay current with technology advancements and participate in training programs.
  12. Demonstrate excellent communication, interpersonal, and customer care skills.
  13. Ability to work under pressure and meet tight deadlines.
  14. Experience with help desk call management systems.
  15. Strong technical knowledge of various applications.
  16. Minimum 1-3 years of relevant experience.
Requirements
  • Mid-Senior level expertise.
  • Full-time employment.
  • Information Technology and IT Services/Consulting background.


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