Customer Services

1 day ago


Hong Kong Island, Hong Kong SAR China Futu Holdings Limited Full time
Customer Services / Corporate Services Officer (ESOP)
  • Handle and follow up clients' enquiries, liaise with external parties and internal staff based on the feedbacks gather from clients.
  • Handle ESOP project processing and provide suggestions for clients in a professional manner.
  • Providing reports and managing documents.
  • Knowledge on KYC and AML procedures.
  • Perform data entry and validation checking.
  • Review duties to ensure timely completion and accuracy of daily operation.
  • Design and implement operational procedures complied with internal guidelines and relevant regulatory requirements.
  • Handle Ad-hoc tasks as required.

Requirement

  • Degree holder or above in Business Administration or equivalent or related discipline.
  • 2 years of relevant experience is preferred.
  • Holder of SFC RA1 is preferred.
  • Responsible, patient, customer-focused and good communication skills.
  • Well-organized, detail-minded, result-oriented and able to manage multiple tasks environment.
  • Able to work independently and under pressure, as well as cooperate well with team.
  • Proficient in PC applications including Excel, Word and Chinese Word Processing.
  • Fluent in Mandarin, English and Cantonese.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service
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