Customer Service Manager

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

Job DescriptionWe are seeking a highly skilled and motivated Customer Service Officer to join our team at International Executive Service Corps. As a key member of our Retail Banking Department, you will be responsible for delivering exceptional customer service and support through multiple channels.Main Responsibilities:Provide timely and effective...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct ChannelsResponsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

**Key Requirements**We are looking for a highly motivated and experienced individual to join our team as a Senior Officer. To be successful in this role, you should possess the following skills and qualifications:Post-secondary education, preferably with a University DegreeAt least 3 years' relevant working experience in the banking industryExcellent PC...

Company Overview: The International Executive Service Corps is a leading organization in the field of unsecured loan businesses, dedicated to delivering exceptional customer service and ensuring accurate loan confirmations and disbursements.

At International Executive Service Corps, we are seeking a highly skilled and experienced Senior Customer Services Manager to lead our customer service team. Reporting to the Head of Direct Channels, this role will be responsible for designing and delivering training programs, managing campaign development, and overseeing the daily operations of the contact...

Client Description Regional IT & Telecom solutions provider Job Description • Responsible for customer service strategies research and planning as well as service quality analysis• Follow up and perform strategy analysis in order to identify service improvement initiatives and uplift overall service qualities• Responsible for organizing the customer...

At BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd, we are seeking a seasoned Customer Service Manager to lead our complaint handling team. As a key member of our Human Resources department, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.Key Responsibilities:Investigate and handle...

We are looking for a talented Customer Service and Support Professional to join our team at International Executive Service Corps. In this role, you will provide operation support to our Telemarketing Team and Direct Sales Team in Personal Loan, Card Loan and Credit Card business.Job Description:Key Responsibilities:Handle customer inquiries and resolve...

Job DescriptionWe are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry.Main Responsibilities:Lead and manage a global customer service team, ensuring alignment with company goals and delivering exceptional service.Design and implement training programs for customer...

Job OverviewWe are looking for an experienced professional to lead our IT service delivery operations in Hong Kong. As a Customer Service Assurance Manager, you will be responsible for ensuring exceptional customer satisfaction through effective service management.ResponsibilitiesAct as a single point of contact for key customers, providing timely...

Manager, Customer Service Division (Team Head)2 days ago Be among the first 25 applicantsDirect message the job poster from China Mobile International LimitedJob Functions & Responsibilities:The role is focused on building a team to enhance customer satisfaction and improve service quality within the organization. Key responsibilities include:Improve...

**Benefits and Opportunities**We offer a competitive compensation package and opportunities for growth and development within our organization. As a Senior Officer, you will have the chance to work closely with marketing teams to drive business results and contribute to the success of our Corporate Banking division.We value diversity and inclusion and are...

Leading IT&T services company in Hong KongJob DescriptionCandidate with less experience will be considered as Assistant Manager.ResponsibilitiesAct as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

We are looking for a seasoned professional to take on the role of Senior Manager for Customer Experience at International Executive Service Corps. This key position will be responsible for leading our customer service team and driving business results through effective customer engagement and support.Main Responsibilities:Develop and implement strategies to...

Job OverviewThe ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in customer service management.Key ResponsibilitiesLead the Customer Service Team in delivering high-quality day-to-day operations and exceptional customer experiences.Monitor team performance, coach staff, and manage contract...

Job Description:Benefits:4.5 days Full-Time Work WeekWork Locations in Central, Causeway Bay and / or Tsim Sha TsuiNo Experience NeededRequirements:Friendly and pleasant personality is the key qualificationMust enjoy constant communication with peopleAbility to multi-task and be efficientExcellent communication skills, good command of written and spoken...

Job OverviewThe Bank of China is seeking a talented Customer Service Manager to join our Personal Banking and Wealth Management Department. This role is responsible for delivering quality customer services through counter transactions, supporting back-end branch operations, and cross-selling retail banking products.Key ResponsibilitiesDeliver quality...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicantsHandle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis.Deliver good customer service and understand customer's needs.Identify process improvement areas to enhance customer experience.Support the department to achieve...