Customer Service Operations Manager

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

Job OverviewWe are looking for an experienced professional to lead our IT service delivery operations in Hong Kong. As a Customer Service Assurance Manager, you will be responsible for ensuring exceptional customer satisfaction through effective service management.ResponsibilitiesAct as a single point of contact for key customers, providing timely...

Company Overview: The International Executive Service Corps is a leading organization in the field of unsecured loan businesses, dedicated to delivering exceptional customer service and ensuring accurate loan confirmations and disbursements.

International Executive Service Corps is seeking an experienced Director of Customer Operations to lead our customer service team. As a strategic leader, you will be responsible for developing and implementing operational strategies to drive business success and exceed customer expectations.Main Responsibilities:Design and implement comprehensive operational...

Job DescriptionWe are seeking a highly skilled and motivated Customer Service Officer to join our team at International Executive Service Corps. As a key member of our Retail Banking Department, you will be responsible for delivering exceptional customer service and support through multiple channels.Main Responsibilities:Provide timely and effective...

At International Executive Service Corps, we are seeking a highly skilled and experienced Senior Customer Services Manager to lead our customer service team. Reporting to the Head of Direct Channels, this role will be responsible for designing and delivering training programs, managing campaign development, and overseeing the daily operations of the contact...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct ChannelsResponsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...

Job DescriptionThe successful candidate will be responsible for establishing strong customer relationships with identified customers and fleet customers through on-site visits. The role involves setting up service level agreements (SLAs) and dashboards for these customers, reviewing and assessing customer service contracts and rental contracts to minimize...

We are looking for a talented Customer Service and Support Professional to join our team at International Executive Service Corps. In this role, you will provide operation support to our Telemarketing Team and Direct Sales Team in Personal Loan, Card Loan and Credit Card business.Job Description:Key Responsibilities:Handle customer inquiries and resolve...

As a seasoned HR Business Partner and Recruiter, you will play a pivotal role in elevating the career of customer service professionals at CTF Life.The successful candidate will be instrumental in delivering outstanding support and fostering strong relationships with our valued partners. Your primary responsibility will be to oversee the day-to-day...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Client Description Regional IT & Telecom solutions provider Job Description • Responsible for customer service strategies research and planning as well as service quality analysis• Follow up and perform strategy analysis in order to identify service improvement initiatives and uplift overall service qualities• Responsible for organizing the customer...

**Key Requirements**We are looking for a highly motivated and experienced individual to join our team as a Senior Officer. To be successful in this role, you should possess the following skills and qualifications:Post-secondary education, preferably with a University DegreeAt least 3 years' relevant working experience in the banking industryExcellent PC...

Leading IT&T services company in Hong KongJob DescriptionCandidate with less experience will be considered as Assistant Manager.ResponsibilitiesAct as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

ResponsibilitiesThe successful Customer Service and Operations Leader will be responsible for handling customer enquiries, maintaining trading accounts, and conducting regular customer reviews and due diligence.You will also provide administration support to supervisors and handle ad hoc tasks assigned by management.A key requirement for this role is a...

About the RoleThis is an exciting opportunity to join our team as a Distribution Manager Lead. In this role, you will be responsible for leading a team of logistics professionals, managing the daily customer service and delivery operation, and ensuring that our customers receive the highest level of service.Key Responsibilities:Lead a team of logistics...

Job Description:International Executive Service CorpsMain Responsibilities:To ensure all DCD operation processes are fully complied with the regulations and standards set by the bank and regulators.Act as an account manager and provide support to operation risk/compliance reporting and monitoring of respective DCD sections.Key Accountabilities:Prepare...

Job OverviewThe Bank of China is seeking a talented Customer Service Manager to join our Personal Banking and Wealth Management Department. This role is responsible for delivering quality customer services through counter transactions, supporting back-end branch operations, and cross-selling retail banking products.Key ResponsibilitiesDeliver quality...

HKMC Annuity Limited is a dynamic company that offers a challenging and rewarding career opportunity for a customer service and operations specialist.Job OverviewWe are seeking an experienced professional to join our team as a customer service and operations specialist. This role will be responsible for addressing customer complaints, providing feedback to...