Senior Customer Service Lead
2 days ago
The Senior Customer Service Lead will be responsible for supervising the daily operation of our hotline team to provide quality and timely services to customers.
The ideal candidate will have a degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS) and at least 6 years of working experience in life insurance.
- Key Responsibilities:
- Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS)
- 6 years or above working experience and preferably 3 years at supervisory level in life insurance
- Customer-service oriented and good interpersonal skills
- Positive and attentive to details
- Conversant with MS Word, Excel and Chinese Word Processing
- Proficient in spoken & written English and Chinese
A competitive remuneration package and excellent training & development opportunities are offered to the successful candidate.
-
Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full timeWe are seeking a highly motivated and experienced professional to join our customer support team as a Senior Customer Services Manager. At International Executive Service Corps, we value teamwork, innovation, and customer-centricity.Responsibilities:To design, deliver, and evaluate training programs to enhance team performance.To collaborate with...
-
Customer Service Leadership Expert
3 days ago
Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full timeAt International Executive Service Corps, we are seeking a seasoned professional to lead our customer service team. As a Senior Customer Services Manager, you will be responsible for driving team performance and ensuring the delivery of exceptional customer experiences.Main Responsibilities:Develop and implement effective training programs to enhance team...
-
Customer Service Team Lead
1 day ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeWe are seeking a skilled Customer Service Team Lead to join our team at Classy Wheeler Limited.About the JobThis is a leadership role that requires someone to maintain strong customer relationships, improve services, and meet customer satisfaction requirements.The successful candidate will perform technical tasks such as troubleshooting, administrative tasks...
-
Executive Director of Customer Support
3 days ago
Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full timeWe require an experienced leader to take charge of our customer service operations. As a Senior Customer Services Manager at International Executive Service Corps, you will be responsible for developing and executing strategies to drive business success.Main Objectives:To provide world-class customer experiences through effective training and coaching.To...
-
Customer Service Operations Lead
1 day ago
Hong Kong Island, Hong Kong SAR China RedotPay Full timeAbout the RoleThis is an exciting opportunity for a motivated International Support Manager to join our team at RedotPay. We are looking for someone who can effectively manage our global customer support operations, providing high-quality support to our users across multiple time zones and languages.Responsibilities:Manage a team of customer service...
-
Customer Service Delivery Lead
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeAbout Our Job DescriptionThe Business Operations Specialist COO Office is responsible for providing business management support functions in customer service and monitoring/enhancing end-to-end processes of operation and service delivery perspectives in IBG.Job ResponsibilitiesEnsure smooth and effective collaboration with working partners, such as...
-
Customer Service Product Lead
14 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Zeal Holdings Limited Full timeAbout Us At Zeal Holdings Limited, we're a people-centric company that prides itself on being product-oriented for customer success. With over 15 offices across the globe, our dedicated team of 500+ professionals is passionate about expanding our multicultural and diverse workforce.We offer excellent opportunities to develop your career path and provide you...
-
Senior Customer Service Leader
2 days ago
Hong Kong Island, Hong Kong SAR China OCBC Full timeAbout the PositionWe are seeking a Head of Customer Care to lead and manage our Customer Care Team. This role is critical in ensuring that we deliver exceptional customer experiences and maintain high standards of complaint handling.Main Responsibilities:Lead and Manage Customer Care TeamDevelop and Implement Comprehensive Customer Experience...
-
Global Customer Experience Manager
3 days ago
Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full timeWe are looking for an accomplished executive to spearhead our customer support efforts. As a Senior Customer Services Manager at International Executive Service Corps, you will oversee a team of professionals dedicated to delivering top-notch customer experiences.Key Responsibilities:Promote a culture of excellence and continuous improvement within the...
-
Customer Service Lead
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Startupr Hong Kong Limited Full timeRequirementsLanguages: Level 2/Grade E in Chinese and English in HKDSE/HKCE.Experience: 1 year full-time experience in a related field.Skills: Aircraft Service Planning, Customer Service.
-
Customer Services
1 day ago
Hong Kong Island, Hong Kong SAR China Futu Holdings Limited Full timeCustomer Services / Corporate Services Officer (ESOP)Handle and follow up clients' enquiries, liaise with external parties and internal staff based on the feedbacks gather from clients.Handle ESOP project processing and provide suggestions for clients in a professional manner.Providing reports and managing documents.Knowledge on KYC and AML...
-
Customer Service Lead
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewWe are currently recruiting for a Station Officer-High Speed Rail to join our team. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and delivering excellent customer service.Responsibilities and DutiesConduct station inspections and identify areas for improvement.Develop and implement strategies to...
-
Senior customer service representative
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Links International Full timeSenior Customer Service Representative (Regional Corporate Clients/PMO)1 day ago Be among the first 25 applicants Direct message the job poster from Links International Summary: Our client is an international enterprise headquartered in HK, with strong partnership with world's top-tier luxury brands and supplying the airlines and travel industries. In this...
-
Customer service officer
3 weeks ago
Hong Kong, Hong Kong SAR China Asia Pacific Soft Ltd. Full timeAsia Pacific Soft Limited ("APSoft") is a leading IT software and services company in the industry, delivering strategic advice and solutions, including the design, development, deployment, and operations of end-to-end IT solutions to meet customers’ business needs. Role Description As a Customer Service Officer at APSoft, you will play a vital role in...
-
Customer service officer
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Asia Pacific Soft Ltd. Full timeAsia Pacific Soft Limited ("APSoft") is a leading IT software and services company in the industry, delivering strategic advice and solutions, including the design, development, deployment, and operations of end-to-end IT solutions to meet customers' business needs. Role Description As a Customer Service Officer at APSoft, you will play a vital role in...
-
Customer Service Associate
6 days ago
Hong Kong Island, Hong Kong SAR China Dah Sing Bank Full timeJob DescriptionWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients.Main ResponsibilitiesCustomer Enquiries: Respond to customer inquiries in a timely and professional manner, ensuring that all...
-
Customer Complaint Lead
2 days ago
Hong Kong Island, Hong Kong SAR China PCCW Solutions Full timeJob OverviewPCCW Solutions is looking for a skilled Customer Complaint Lead to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your primary focus will be on:Leading a team responsible for investigating and resolving customer complaints related to eMPF.Developing and implementing processes to...
-
Senior Customer Service Representative
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Links International Full timeSenior Customer Service Representative (Regional Corporate Clients/PMO)1 day ago Be among the first 25 applicantsDirect message the job poster from Links InternationalSummary:Our client is an international enterprise headquartered in HK, with strong partnership with world's top-tier luxury brands and supplying the airlines and travel industries.In this...
-
Customer Service Specialist
2 days ago
Hong Kong Island, Hong Kong SAR China TUMI Part timeJob DescriptionThis part-time sales associate position offers a unique opportunity to join a dynamic team and contribute to the success of a leading brand. As a sales associate, you'll be responsible for providing exceptional customer service, managing merchandise displays, and achieving sales targets.Key ResponsibilitiesCustomer Service: Provide timely and...
-
Global Customer Service Manager
1 day ago
Hong Kong Island, Hong Kong SAR China RedotPay Full timeWe are seeking a Global Customer Service Manager who is responsible for building and optimising a global customer support system to improve user experience, streamline customer service processes and establish an efficient service quality management system. This position requires candidates with experience in global customer service operations and the ability...