Customer Service Team Lead
4 days ago
We are seeking a skilled Customer Service Team Lead to join our team at Classy Wheeler Limited.
About the Job- This is a leadership role that requires someone to maintain strong customer relationships, improve services, and meet customer satisfaction requirements.
- The successful candidate will perform technical tasks such as troubleshooting, administrative tasks like team performance management, and check inventory quality.
- Project management, resolving reliability issues, tracking service metrics, budget management, and leading the service delivery team are all part of this role.
- Maintaining positive customer relationships is crucial.
- This role involves identifying customer needs and overseeing service delivery within the business context.
- Conflict management, efficient team process execution, and partnership building with team leaders are also essential duties.
- A Bachelor's degree in an IT-related field is necessary.
- Advantageous experience in customer service, leadership, and logistics.
- Excellent computer skills and business support software usage are required.
- Leadership, customer service, project management, quality control, and resource planning skills are essential.
- ITIL certification is mandatory.
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