Financial Services Team Lead

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description

As a Banking Manager at Bank of China (Hong Kong) Limited, you will play a pivotal role in championing one-stop personal banking services at the Contact Centre.

You will be responsible for delivering quality services to customers through inbound and outbound calls, seizing opportunities to cross-sell appropriately, and serving as the primary point of contact for customers with investment, insurance, or other banking product-related issues. Your key objectives include:

  • Identifying and developing long-term relationships with existing and prospective customers
  • Providing relevant products and services to meet customers' financial needs and achieve business targets
  • Addressing customer feedback and complaints professionally
  • Assisting superiors in implementing unit development guidelines and policies
Requirements

To excel in this role, you should possess:

  • A degree or above
  • Qualifications in IIQE and HKSI, which are highly preferred
  • A minimum of 4 years of relevant working experience in retail banking services and products, including insurance and investment products
  • Excellent problem-solving techniques, strong organizational skills, and the ability to work under pressure
  • Exceptional interpersonal and communication skills, with a good command of English and Chinese in both verbal and written forms, including Putonghua
  • Proficiency in PC applications, such as MS Office and Chinese inputs
  • The ability to work on-shift duty as needed
  • Deputy/Assistant Personal Banking Manager opportunities available for candidates with less experience
About Us

Bank of China (Hong Kong) Limited is a leading bank in Hong Kong, providing a wide range of financial services to individuals and businesses. As a member of the Bank of China Group, we offer a dynamic and challenging work environment that fosters professional growth and development.

Benefits

We offer a competitive salary package, comprehensive training programs, and opportunities for career advancement. Our team members enjoy a supportive work environment, flexible working arrangements, and a range of benefits, including medical and life insurance, retirement plans, and employee assistance programs.



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