Luxury Goods Customer Experience Manager
4 days ago
AAPM Monaco is a leading luxury retail company seeking an experienced customer care professional to join our team. In this role, you will be responsible for providing exceptional customer service to our international clientele.
Key Responsibilities- Handle customer inquiries via email and live chat in a timely and professional manner.
- Liaise with various departments, including logistics and after-sales service, to ensure seamless customer experiences.
- Supervise a team of customer care representatives and provide guidance on best practices.
- Support the eCommerce team in managing online store operations.
- Minimum 7 years of experience in customer service or luxury retail.
- 4+ years of supervisory experience managing a team.
- Excellent communication and interpersonal skills.
- Good command of English and Chinese.
-
Operations Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Luxehouze Full timeWe are seeking a highly organized and detail-oriented Operations Manager to join our team at Luxehouze, specializing in the luxury goods industry.About the RoleThis is an excellent opportunity to work with a reputable company that prioritizes authenticity and trustworthiness in all products sold through our platform.The successful candidate will be...
-
Controller - Luxury Goods
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Sojh Full timeAbout the OpportunityWe are looking for a talented Brand Operation Controller to join our team at Sojh. As a member of our finance team, you will play a critical role in supporting our brands to manage business performance, ensure financial accuracy, and maintain robust controls. This is an excellent opportunity to work with a leading luxury goods company...
-
Customer Experience Associate
7 days ago
Hong Kong Island, Hong Kong SAR China COS Part timeWelcome to COSWe are a luxury fashion brand that values sustainability and quality in our design and production processes. Our mission is to create a wardrobe of timeless pieces that transcend trends.Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our sales team as a Sales Advisor. As a Sales Advisor, you will have...
-
Luxury Marketing Manager
7 days ago
Hong Kong Island, Hong Kong SAR China The Ritz-Carlton, Hong Kong Full timeJob Title: Luxury Marketing ManagerThe Ritz-Carlton, Hong Kong is seeking a skilled Luxury Marketing Manager to join our team. As a key member of the marketing department, you will be responsible for building property and brand awareness among key travel consumers for The Ritz-Carlton, Hong Kong and W Hong Kong.Key Responsibilities:Develop and execute...
-
Customer Experience Leader
6 days ago
Hong Kong Island, Hong Kong SAR China Langham Hospitality Group Full timeJob ProfileThe Front Office Manager is a critical role in ensuring the hotel's operational efficiency and guest satisfaction.The ideal candidate will be a seasoned professional with a proven track record of success in luxury hotel operations.Key Responsibilities:Drive hotel revenue growth through effective room revenue management.Enhance guest satisfaction...
-
Customer Experience Ambassador
2 days ago
Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is committed to providing a world-class experience to our customers. We are seeking a highly skilled and experienced individual to join our team as a Lounge Ambassador.About the RoleThe Lounge Ambassador will play a crucial role in delivering exceptional service to our customers and ensuring that their experience is memorable....
-
Luxury Brand Manager
2 days ago
Hong Kong Island, Hong Kong SAR China Bacha Coffee Full timeWelcome to Bacha CoffeeWe are a luxury coffee brand with a strong presence in Europe and Asia, expanding aggressively to achieve a global presence.Job SummaryWe are seeking an experienced Operations Manager to lead our luxury business in Hong Kong, responsible for managing all aspects of the business in accordance with directions and visions from the...
-
Luxury Sales Associate
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China AMI PARIS Full timeCompany OverviewAt AMI PARIS, we are committed to providing our customers with a unique shopping experience. As a Luxury Sales Assistant, you will play a vital role in inviting customers to explore our world and offer them a personalized service.Job DescriptionThe Sales Assistant's mission is to welcome customers according to AMI values: being friendly,...
-
Customer Experience Ambassador
24 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob DetailsThe Lounge Ambassador is a key role within our team, responsible for delivering exceptional customer experiences in our lounges. As a Lounge Ambassador, you will be at the forefront of ensuring that every customer interaction is memorable and enjoyable.About the RoleThis is a challenging and rewarding role that requires a high level of...
-
Senior Manager Luxury Goods Sales
5 days ago
Hong Kong Island, Hong Kong SAR China WilliamSELECT Full timeKey ResponsibilitiesManage daily store operations, ensuring optimal sales performance and customer satisfaction.Achieve sales target objectives through effective inventory management and strategic business development.Proactively monitor retail sales vs forecasts, identifying opportunities for growth and improvement.Build and maintain strong relationships...
-
Luxury Experience Coordinator
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full timeAbout Aspire LifestylesWe are the world's largest premium concierge and affluent service provider, dedicated to driving loyalty and creating value for our clients' customer portfolios. Our delivery model assists companies in achieving their goals by providing exceptional services to their customers.Job OverviewThe Aspire Lifestyles team is seeking a highly...
-
Luxury Sales Manager
2 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeWelcome to Classy Wheeler Limited, a luxury retail group carrying over hundred brands in watch & jewellery.About UsWe offer an extensive range of luxury products, including watches, jewelry, and eyewear.Job OverviewWe are looking for a skilled professional to join our team as a wholesale manager.ResponsibilitiesManage and facilitate existing key accounts,...
-
Assistant sales manager
3 weeks ago
Hong Kong, Hong Kong SAR China Assistant Sales Manager Full timeWe are now looking for a talented Assistant Sales Manager to be part of our dynamic team, reporting to the Head of Sales. This role will be responsible for managing sales of Purina products and implementing annual customer plans and effective sales strategies that are aligned with overall business goals to achieve profitable sales objectives....
-
Luxury Design Professional
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China NC Design and Architeture Full timeNC Design and Architecture is a leading creative interior design agency renowned for our ultra-luxury and bespoke projects.We believe that each project tells a unique story, encompassing everything from interior layouts to custom furniture, lighting, and artwork, ensuring a holistic and memorable experience for our clients.Our talented team of designers...
-
Retail Customer Care Director
4 days ago
Hong Kong Island, Hong Kong SAR China APM Monaco Full timeCompany OverviewAPM Monaco is a leading luxury retail company dedicated to providing exceptional customer experiences. We value teamwork, open communication, and continuous improvement.Job RequirementsMinimum 7 years of experience in customer service or luxury retail.4+ years of supervisory experience managing a team.Excellent communication and interpersonal...
-
Luxury Goods Marketing Expert
6 days ago
Hong Kong Island, Hong Kong SAR China Thélios Full timeJob FunctionThe successful candidate will be responsible for developing and implementing trade marketing strategies that drive sales growth and brand awareness.ResponsibilitiesDevelop and implement trade marketing strategies, including visual merchandising, promotions, and training presentations.Communicate with headquarters and customers to drive...
-
Luxury Goods Development Manager
2 days ago
Hong Kong Island, Hong Kong SAR China JRNE Full timeAbout the RoleThis mid-senior level position involves overseeing the development and production of high-end jewellery products. The ideal candidate will have a strong background in jewellery design, excellent communication skills, and the ability to work independently.Key responsibilities include:Designing and developing new jewellery productsLiaising with...
-
Luxury Retail Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China aimHigher Consultancy Limited Full timeJob OverviewAimHigher Consultancy Limited seeks an experienced and results-driven Luxury Retail Manager to lead our top-performing store team. As a key member of our retail leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring exceptional store operations.
-
Customer Experience Strategist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewThe DBS Bank (Hong Kong) Limited is seeking a skilled Customer Experience Strategist to join our team. This role will involve working closely with key stakeholders to drive continuous enhancements in customer journeys.Key Responsibilities:The successful candidate will be responsible for VOC program design, application, and advisory. This includes...
-
Insight Lead
5 days ago
Hong Kong Island, Hong Kong SAR China Ambition Full timeAbout the RoleThis mid-senior level position requires a degree holder in marketing, business, psychology, social sciences or related disciplines, with a minimum of 10 years of relevant work experience in qualitative research gained from both research agency and client side.The ideal candidate will have solid experience in consumer insights development in any...