Luxury Goods Customer Experience Manager

5 days ago


Hong Kong Island, Hong Kong SAR China APM Monaco Full time
Job Overview

AAPM Monaco is a leading luxury retail company seeking an experienced customer care professional to join our team. In this role, you will be responsible for providing exceptional customer service to our international clientele.

Key Responsibilities
  • Handle customer inquiries via email and live chat in a timely and professional manner.
  • Liaise with various departments, including logistics and after-sales service, to ensure seamless customer experiences.
  • Supervise a team of customer care representatives and provide guidance on best practices.
  • Support the eCommerce team in managing online store operations.
Requirements
  • Minimum 7 years of experience in customer service or luxury retail.
  • 4+ years of supervisory experience managing a team.
  • Excellent communication and interpersonal skills.
  • Good command of English and Chinese.

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