Hotel Operations Director

7 days ago


Hong Kong Island, Hong Kong SAR China Langham Hospitality Group Full time
Front Office Manager

About Langham Hospitality Group

Langham Hospitality Group comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. We have a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

We foster an engaging and respectful workplace to nurture careers, delight guests, and embrace our vision to build great memories together.

The Front Office Manager is key operations leader of the hotel who plans, organizes and leads the daily activities of the Front Office Team.

Responsibilities:

  • Maintain high standards of service and maximize room revenue with highest occupancy and average room rate.
  • Monitor guest recognition to ensure satisfaction and generate return business.
  • Coach and counsel underperforming colleagues when necessary.
  • Identify strengths and weaknesses of colleagues and develop their potential to achieve company goals.
  • Ensure efficient communication between Front Office and other departments regarding guest arrival, stay and departure information.
  • Keep staff informed of events happening locally and in the hotel premises.

Qualifications:

  • Bachelor Degree or above in Hotel Management or hospitality-related discipline.
  • Minimum 10 years Front Office Operation with 3 years in managerial level.
  • Proven record or solid experience of luxury hotel chain.
  • Solid knowledge in Front Desk operation & Shiji PMS.
  • Ability to manage crisis, complaint handling and perform leadership role.
  • Diplomatic skills to synergize with various departments.
  • Strong communications skills with mature, take initiative & disciplined traits.
  • Strong command in writing and spoken English & Chinese (Cantonese & Mandarin).


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