Luxury Hotel Ambassador

2 days ago


Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time

The Night Manager plays a critical role in ensuring the smooth operation of the hotel during the night. This includes managing overnight staff, maintaining high service standards, and addressing any guest concerns or incidents.

As a Night Manager, you will be responsible for conducting regular property walkthroughs to ensure security, cleanliness, and operational readiness. You will also be expected to maintain thorough documentation of shift logs, guest incidents, and operational concerns for management review.

Responsibilities and Requirements
  1. Manage overnight hotel operations, addressing guest concerns and incidents promptly
  2. Lead and motivate the overnight team, providing guidance and training to maintain high service standards
  3. Conduct property walkthroughs at night to ensure security, cleanliness, and operational readiness
  4. Maintain thorough documentation of shift logs, guest incidents, and operational concerns for management review
  5. Act as the Manager on Duty, handling all guest concerns, incidents, and emergencies professionally
  6. Ensure accurate and timely completion of the night audit process, including financial reconciliations and system updates

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